Manager, Customer Success Team
Current
Jan 2022 - Present
AeroLeads people directory · profile
Sam Irwin Email & Phone Number
Manager, Customer Success Team at Crexi | Driving Customer Success
at
Crexi
1 work email found
@crexi.com
3 phones found area 650 and 310
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, Customer Success Team at Crexi | Driving Customer Success
Location
Los Angeles, California, United States
Who is Sam Irwin? Overview
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Quick answer
Sam Irwin is listed as Manager, Customer Success Team at Crexi | Driving Customer Success at Crexi, based in Los Angeles, California, United States. AeroLeads shows a work email signal at crexi.com, phone signal with area code 650, 310, and a matched LinkedIn profile for Sam Irwin.
Sam Irwin previously worked as Manager, Customer Success Team at Crexi and Lead, Customer Success Manager at Crexi. Sam Irwin holds Bachelor’S Degree, Cinematography And Film/Video Production from Loyola Marymount University.
Company email context
Email format at Crexi
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{first_initial}{last}@crexi.com
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AeroLeads found 1 current-domain work email signal for Sam Irwin. Compare company email patterns before reaching out.
Profile bio
About Sam Irwin
With a robust tenure at Crexi, our team has honed skills in customer retention, ensuring clients receive unparalleled service and support. Our mission is to empower every customer through proactive engagement and product education to enhance the overall experience.
Listed skills include Teamwork, Microsoft Excel, Public Speaking, Customer Service, and 23 others.
Current workplace
Sam Irwin's current company
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14 roles
Sam Irwin work experience
A career timeline built from the work history available for this profile.
Lead, Customer Success Manager
Current-Aided a team of 12 Customer Success Managers, helping to optimize outreach processes, Salesforce database maintenance, and call analytics through Gong, resulting in a 1.5% increase in Crexi’s renewal rate year-over-year.-Built and leveraged client relationships to retain and expand existing business, resulting in an average monthly unit churn under 2% and.
Mar 2021 - Present
Senior Customer Success Manager
-Managed a portfolio of 800+ live broker clients, facilitating feature adoption consultations of the CREXI PRO Platform to increase user engagement and to boost digital listing exposure.-Consistently collaborated with the Product team to identify platform bugs and relay user feedback, resulting in a 8% increase in Net Promoter Scores.-Collaborated with.
Dec 2020 - Mar 2021
Customer Success Manager
-Managed a portfolio of 800+ live broker clients, facilitating feature adoption consultations of the CREXI PRO Platform to increase user engagement and to boost digital listing exposure.-Consistently collaborated with the Product team to identify platform bugs and relay user feedback, resulting in a 8% increase in Net Promoter Scores.-Collaborated with.
Feb 2020 - Dec 2020
Senior Account Coordinator
-Managed the onboarding process for a robust portfolio of 55-70 restaurant accounts, while working interdepartmentally with the Sales, Design, and Website Integration teams -Launched 72 restaurant accounts, setting a ChowNow record for number of accounts onboarded in a month-Upsold clients on platform add ons, including over $6,000 in mobile app packages.
Aug 2019 - Feb 2020
Account Coordinator
Sep 2018 - Aug 2019
Sales Development Representative
-Researched, sourced, and made initial outbound contact with companies within SnackNation’s target demographic-Drafted outbound email sequences and made calls to targeted prospects within SnackNation's Salesforce ecosystem -Facilitated and scheduled opportunities, resulting in an aggregate of $7,331 in monthly recurring revenue-Elected alongside one other.
Oct 2017 - Aug 2018
Mailroom Associate
Conducted script coverage and prepared character breakdownsManaged mailroom operations and edited client resumes using MS ExcelPrioritized and executed a variety of simultaneous, time-sensitive assignments Organized and maintained calendars and manager appointments at reception desk
Feb 2017 - May 2017
Management Intern
Grandview Management
Conducted script coverage and organized various digital content folders for top management. Covered talent assistants' desks to answer phones and field inquiries. Ran various time sensitive errands for managers and assistants.
Sep 2016 - Dec 2016
Marketing And Development Intern
Designed, managed, and executed various team-oriented marketing initiatives in Los Angeles, which resulted in over a thousand new users.Researched and cultivated popular culture content to integrate into the application.
Jan 2016 - Dec 2016
Coverage Intern
Cold Iron Pictures
Conducted script coverage for executive producers and executed film festival research. Assisted to execute marketing initiatives for "Dont Think Twice"
May 2016 - Aug 2016
Delivery Coordinator, Distribution Center
Coordinate Delivery of packages to Loyola Marymount faculty and staff Sort packages by department
Jun 2015 - Aug 2016
Production Assistant
Chirp Films
Decorated set for a location shoot in Atherton, CA. Painted Walls and set up props and furniture.
Jun 2014 - Jun 2014
Administrative Assistant To The Dean
Loyola Marymount University, School Of Film And Television
Scheduled appointments for the dean of the LMU School of Film and Television. Filed paperwork and created spreadsheets for each production student using Microsoft Excel. Answered phone calls and fielded inquiries.
Dec 2013 - May 2014
2 education records
Sam Irwin education
Bachelor’S Degree, Cinematography And Film/Video Production
Loyola Marymount University
Education record
Sacred Heart Schools, Atherton
FAQ
Frequently asked questions about Sam Irwin
Quick answers generated from the profile data available on this page.
What company does Sam Irwin work for?
Sam Irwin works for Crexi.
What is Sam Irwin's role at Crexi?
Sam Irwin is listed as Manager, Customer Success Team at Crexi | Driving Customer Success at Crexi.
What is Sam Irwin's email address?
AeroLeads has found 1 work email signal at @crexi.com for Sam Irwin at Crexi.
What is Sam Irwin's phone number?
AeroLeads has found 3 phone signal(s) with area code 650, 310 for Sam Irwin at Crexi.
Where is Sam Irwin based?
Sam Irwin is based in Los Angeles, California, United States while working with Crexi.
What companies has Sam Irwin worked for?
Sam Irwin has worked for Crexi, Chownow, Snacknation, Management 360, and Grandview Management.
How can I contact Sam Irwin?
You can use AeroLeads to view verified contact signals for Sam Irwin at Crexi, including work email, phone, and LinkedIn data when available.
What schools did Sam Irwin attend?
Sam Irwin holds Bachelor’S Degree, Cinematography And Film/Video Production from Loyola Marymount University.
What skills is Sam Irwin known for?
Sam Irwin is listed with skills including Teamwork, Microsoft Excel, Public Speaking, Customer Service, Creative Problem Solving, Leadership, Salesforce.Com, and Microsoft Office.
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