-Aided a team of 12 Customer Success Managers, helping to optimize outreach processes, Salesforce database maintenance, and call analytics through Gong, resulting in a 1.5% increase in Crexi’s renewal rate year-over-year.-Built and leveraged client relationships to retain and expand existing business, resulting in an average monthly unit churn under 2% and $110,727 in total expansion ARR. -Interviewed, hired, and onboarded 9 Customer Success Managers, leading training on Crexi Pro offerings, database processes, and business expansion techniques.-Conducted Crexi’s first Pro user webinar in July 2021, resulting in 98.9% users retained and 11 new expansion opportunities.

-Managed a portfolio of 800+ live broker clients, facilitating feature adoption consultations of the CREXI PRO Platform to increase user engagement and to boost digital listing exposure.-Consistently collaborated with the Product team to identify platform bugs and relay user feedback, resulting in a 8% increase in Net Promoter Scores.-Collaborated with Crexi's Sales, Product, and Business Operations teams to drive platform success, accelerating customer time-to-value and safeguarding recurring renewal revenue.-Utilized Tableau and Mixpanel to analyze customer product usage data to proactively mitigate risk, drive product adoption, enhance business value, and reduce churn.-Built strategic joint success plans for Crexi's customers by developing a deep understanding of customer business goals, collaborating to define objectives, milestones, and measurable KPIs to drive targeted outcomes.

-Managed a portfolio of 800+ live broker clients, facilitating feature adoption consultations of the CREXI PRO Platform to increase user engagement and to boost digital listing exposure.-Consistently collaborated with the Product team to identify platform bugs and relay user feedback, resulting in a 8% increase in Net Promoter Scores.-Collaborated with Crexi's Sales, Product, and Business Operations teams to drive platform success, accelerating customer time-to-value and safeguarding recurring renewal revenue.-Utilized Tableau and Mixpanel to analyze customer product usage data to proactively mitigate risk, drive product adoption, enhance business value, and reduce churn.-Built strategic joint success plans for Crexi's customers by developing a deep understanding of customer business goals, collaborating to define objectives, milestones, and measurable KPIs to drive targeted outcomes.

-Managed the onboarding process for a robust portfolio of 55-70 restaurant accounts, while working interdepartmentally with the Sales, Design, and Website Integration teams -Launched 72 restaurant accounts, setting a ChowNow record for number of accounts onboarded in a month-Upsold clients on platform add ons, including over $6,000 in mobile app packages -Appointed by management to train new hires on upselling and onboarding best practices in addition to leading collaboration with sales to increase efficiency between departments-Ensured client satisfaction with ChowNow software through consistent outreach, problem solving, and offering solutions for their individual business needs

-Researched, sourced, and made initial outbound contact with companies within SnackNation’s target demographic-Drafted outbound email sequences and made calls to targeted prospects within SnackNation's Salesforce ecosystem -Facilitated and scheduled opportunities, resulting in an aggregate of $7,331 in monthly recurring revenue-Elected alongside one other Sales Representative to spearhead the Chicago market expansion outbound initiative

Conducted script coverage and prepared character breakdownsManaged mailroom operations and edited client resumes using MS ExcelPrioritized and executed a variety of simultaneous, time-sensitive assignments Organized and maintained calendars and manager appointments at reception desk

Conducted script coverage and organized various digital content folders for top management. Covered talent assistants' desks to answer phones and field inquiries. Ran various time sensitive errands for managers and assistants.

Designed, managed, and executed various team-oriented marketing initiatives in Los Angeles, which resulted in over a thousand new users.Researched and cultivated popular culture content to integrate into the application.

Conducted script coverage for executive producers and executed film festival research. Assisted to execute marketing initiatives for "Dont Think Twice"

Coordinate Delivery of packages to Loyola Marymount faculty and staff Sort packages by department

Decorated set for a location shoot in Atherton, CA. Painted Walls and set up props and furniture.

Scheduled appointments for the dean of the LMU School of Film and Television. Filed paperwork and created spreadsheets for each production student using Microsoft Excel. Answered phone calls and fielded inquiries.