Sam Isaac Email & Phone Number

Elizabethton, Tn, Us

The role entails diverse responsibilities: 20% for digital marketing, including analytics and social media management; 25% for website upkeep and special projects; 30% for fund development, encompassing event planning; 20% for awareness initiatives; and 5% for communications support, including content creation for newsletters and social media.

Greater Toronto Area, Canada

• Provided exceptional customer service by quickly and accurately processing transactions, leading to a 95% customer satisfaction rate.• Built strong customer relationships through friendly & professional assistance, leading to a 20%increase in customer retention and give a positive customer experience.• Achieved 100% of sales targets by identifying simple sales opportunities and providing exceptionalservice to build long-standing relationships.• Collaborated with team members to provide exceptional service and meet targets by utilizing strong customer service skills and promoting digital options.• Increased sales by 20% in target-based performance environment by taking a proactive approach to understanding customer needs.

Canada

• Resolved 95% of escalated financial transactions, providing complete and correct solutions tomaintain customer satisfaction and retention for the monthly auction sales.• Developed and maintained strong relationships with C-level executives, leading to a 20% increase in new client accounts.• Improved customer service by drafting forms and annual filings for new businesses, resulting in a 20% increase in satisfaction scores.• Demonstrated a people-centric attitude by building strong relationships, resulting in a 15% increase in customer retention and loyalty.• Increased sales by utilizing technical expertise to introduce and promote options to customers.

Sri Lanka

• Conducted risk compliance analyze data verification to ensure money laundering and terroristfunding were prevented.• Maintained a 95% customer satisfaction rate while answering 200 calls per day, resulting in increased customer retention and business growth.• Improved data validating process, resulting in 95% accuracy of lead data and data entry in Excel.• Managed and coordinated all the data validation processes by comparing community guidelinesand reporting to the senior level.• Enhanced customer satisfaction by providing expert advice on banking transactions and products,leading to a 20% increase in positive feedback.

Sri Lanka

Answering Inbound Calls: Responding to incoming calls from customers regarding inquiries, complaints, product information, or other assistance.Handling Outbound Calls: Making outbound calls to follow up with customers, provide updates, or gather feedback.Problem Resolution: Assisting customers in resolving issues, troubleshooting problems, and escalating complex cases to higher levels of support when necessary.Providing Information: Offering product or service information, including features, pricing, availability, and specifications.Processing Orders and Requests: Processing orders, returns, exchanges, or other customer requests efficiently and accurately.Managing Complaints: Addressing and resolving customer complaints or concerns in a professional and courteous manner.Maintaining Records: Recording details of customer interactions, transactions, complaints, and actions taken for future reference and analysis.

Higher National Diploma, Business, Management, Marketing, And Related Support Services

I completed a comprehensive program in Business, Management, Marketing, and Related Support Services at Humber College, graduating.

High School Diploma, International Business/Trade/Commerce

Activities and Societies:I attended Wesley College Colombo for high school and graduated with a focus on International.