Sam Jenkins Email & Phone Number

Sydney, New South Wales, Australia

North Sydney, New South Wales, Australia

Sydney, Australia

• Handled the design, rollout, and 24x7 availability of the SCOM platform as the SCOM Monitoring Expert. Developed custom management packs. Provided support for Windows OS and Office 365 and served as escalation point.
• Developed over 250 custom management packs to monitor all stages of the operation and automated repetitive tasks using PowerShell scripting language.
• Created dashboards for all critical applications using SquaredUp for reporting and monitoring purposes, and developed a change management system for the company written in ASP.Net and C#.

Kuala Lumpur, Malaysia

• Acted as the technical and design lead for the SCOM monitoring team. Ensured 24x7 availability of the SCOM platform.
• Designed, developed, and supported a standalone application allowing the health and location of applications monitored by Microsoft SCOM to be dynamically visualised for a large multi-national financial institution.
• Enabled easy interpretation of complex situations and empowered non-technical staff to make split-second decisions on business impact of outages at different worldwide locations.

Sydney, Australia

• Led project team to design and implement large-scale Microsoft SCOM rollout in complex banking environment containing multiple Kerberos domains.
• Recognised for the successful Microsoft SCOM 2007 rollout; including the initial design, subsequent install of server software, and rollout of thousands of agents across the enterprise.
• Reduced downtown of banking branches and saved $30K monthly by designing and implementing a series of work-flows to detect and automatically resolve issues in the branch server fleet.

Sydney, Australia

• Created solutions to improve client’s technology experience by providing tools to simplify processes and empower users.
• Reduced failed changes produced by human error and saved extensive work time by developing and maintaining application used to import applications into SCCM for deployment.
• Increased turnaround for hardware certification requests by enabling stakeholders to take part in / view status of process.

Part of the production support team responsible for the 24x7 support of business critical applications and client facing websites. This position called for dynamic on the spot thinking and high level problem solving skills as well as an understanding of the underlying business process.