Sam Janes Email & Phone Number

England, United Kingdom

London Area, United Kingdom

BST Hyde Park 2024• Managed the Ultimate Bar in the VIP Summer Garden, catering to guests with the highest ticket prices, ensuring a premium experience by coordinating with Event Control, Bar Managers, Security Staff, and Festival Management.• Oversaw British Airways 'Beach House' activation, ensuring smooth operations and sponsor satisfaction by acting as the liaison between Festival Management and the sponsor.

Orlando, Florida, United States

• Maintained Disney’s high service standards, ensuring top-level guest service by following Disney's 5 Keys to great service. Trained new Cast Members in Disney's customer service program, setting them up for success. • Invited back in my second year to restart the program post-COVID, ensuring smooth operations. This program is of 1 year in length.

-Working alongside the venue operations team to introduce and develop existing venue policies to ensure the most efficient and safe working conditions are achieved within our venue as we come out of the COVID pandemic.-Liaise with programming, venue management, promoters and artists to ensure the smooth running of the stage door and back of house areas. Distributing dressing rooms, green rooms and performance areas to artists and company managers and ensuring all riders and advances are provided.-Ensuring all EAPs and SOPs are up to date and regularly reviewed to ensure the best working practices.-Training new staff members on stage door, tracking their progress through training records and probationary meetings.

-Supervising the vehicle production entrance of The O2, ensuring smooth and secure arena operations for artists and crew arriving for performances.-Liaising with venue management, production and promoters ensuring artist arrival is smooth and efficient, providing outstanding customer service to our high profile clientele.-Keeping in regular contact with backstage security and security operations in regards to vehicle management onsite, ensuring all venue access points remain clear of vehicles.-Ensuring all venue security operations, emergency operations and policies are followed, whilst overseeing a team of site security officers to ensure optimum performance.

London Area, United Kingdom

BST Hyde Park

Waterloo, London

A highly pressurized and stressful role, but very rewarding. I undertook 5 weeks training and examinations at the LAS Education Centre in Barking, This is where I achieved First Aid and Medical Priority Dispatch Systems certification, required for my role.Working at the Emergency Operations Centre (EOC) at LAS headquarters in Waterloo.Answering live 999 calls, triaging calls and ensuring the most suitable response was sent to people in their time of need.- Working under extreme pressures during the COVID-19 pandemic.- Remaining calm during life threatening incidences.- Calming patients and callers using calming techniques and de-escalation tactics. - Providing updates on ambulance responses to callers.- Taking calls from direct line users, such as Heathrow Airport, London Underground. MPS, Houses of Parliament, London Buses and other Ambulance Services.- Working with HCPs to arrange transfers between GP surgeries or hospitals.- Following all operating procedures and working with Quality Assurance Managers continuously, to ensure effective performance at all times.

Orlando, Florida

I completed the Cultural Representative Program at Disney’s Epcot world showcase. I was a server at the Rose and Crown Pub and Dining Room. This role gave me excellent experiences involving: high levels of guest interactions with guests from all over the world, learning about different cultures of both guest and my colleagues and being able to travel the United States and explore different environments. I was trained on Disney’s renowned four keys basics, to offer exemplary service to our guests. I was also a Core Trainer, training new cast members and ensuring they meet the high levels of customer service and experience Disney expect of their Cast Members. I was the Quarterly Award recipient for United Kingdom Food and Beverage for the second quarter of 2019.

The O2, London

As a guest relations assistant: - Manning customer service desks, reseating guests due to changes in seating plans, - Queue management, assisting with VIP meet and greets, backstage events and escorting VIP guests.- Offering exceptional customer service to our guests ensuring all expectations are met and exceeded.- Working with promoters, production managers and touring companies when required.As a suite host:- Responsible for 10 suites or up to 240 guests, ensuring all health and safety policies are being followed.- Communicating with level managers, event control and the guest relations department, via radio to ensure the smooth running of the event.- Ensuring all evacuation routes are kept clear, and all fire exits are in working order.- Rectifying any complaints suite holders may have, ensuring all points are actioned efficiently.As an SIA Door Supervisor License holder my role includes:- Completing security checks for our VIP and Suite guests in premium hospitality areas.- Controlling entry into sensitive areas both front of house and back of house ensuring accreditation checks are carried out. - Escorting high profile VIP guests throughout the venue in areas away from public view. - Experience in working high profile events, often televised live. These include The Brit Awards, Nitto ATP Finals, The NTA’s and The Fifa eWorld Cup Grand Finals.

Bromley, United Kingdom

I was a Stage Door Keeper within a busy, multipurpose theatre. The role included: -Answering the theatre’s main phone line promptly, taking messages, and transferring calls. - Monitoring the theatres CCTV cameras, intruder alarm and fire alarm systems.- Franking post, and signing for deliveries and packages, ensuring they were delivered in a timely manner. - The first point of call for touring companies, production staff, promoters and artists to ensure riders and technical plans and health and safety briefings were given.- Offering the best customer service to any venue visitors and touring companies.- Acting as a first responder backstage in emergency situations, ensuring effective communication with theatre management and other departments.- Ensuring all venue policies and operating procedures are followed, monitoring the staff/visitor sign in procedures aswell as following any SOP and EAPs.- A key holder for the venue, ensuring the building was opened and closed, ready for use.

Bromley, United Kingdom

- Offering high levels of customer service to customers wishing to book tickets for shows either at the box office, or the theatres ticketing line.-Answering customer queries in a timely manner, and providing promoters and production companies with reports on show sales figures.- Upselling customers, but not pressurizing them. This included premium ticket bands, restaurant reservations, drinks packages and VIP experiences.- Sell theatre memberships on a commission based incentive.- Work with the front of house department in ensuring all ticket reseats and issues were dealt professionally on event nights, and ensure the best possible outcome for our customers.- Building an excellent rapport with members of the community, and regular customers.- Fully proficient use of Audience View ticketing systems, and BOCA printers.- Liaising with the marketing department on brochure launches, group ticket sales and complimentary prize winners.

Bromley, United Kingdom

Front of House Team Leader-- Stock management, including monitoring wastage, stock takes and accepting deliveries.- High levels of cash handling, including float and discrepancy checks on members of staff. - Escalating repetitive discrepancies to theatre management, and placing change requests with our secure banking partners Loomis. - Ensure all cash handling policies were followed.Duty Manager -- Responsible for all customers, cast, crew and members of staff within the building.- Completing all relevant pre-door safety checks in line with theatre policies.- Checking all emergency equipment is present, and in good working order.- Ensuring all areas are 'show ready', clean and ready for customers to enter the theatre before doors opened.- Liaise with a wide range of departments including: production managers, promotors, box office and technical staff. This was to allow for the smooth running of the event, and to ensure staff briefings were done with the most up to date information.- Ensuring any safety critical members of staff fully understood the emergency procedures if an situation was to arise.- Positioned prominently in the foyer, to answer customer queries, and to assist members of staff on busier events.- Logging all customer complaints and feedback at the end of the night, ensuring the relevant departments are notified.- Cash up all tills and finalise sales on the Zonal POS system.- Complete end of show reports and sign off event paperwork.