Sam Jefferson Email and Phone Number
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Sam Jefferson personal email
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I lead the eCommerce function at moo.com - where my team are accountable for the Merchandising, Optimisation, and UX of our core global website. I thrive in fast-paced environments, developing and delivering initiatives that are focussed on driving commercial growth through excellent experiences. I get excited by well organised data, but even more so when it's a bit of a mess.------The wordy part:* Data-driven eCommerce professional with experience leading a multi-disciplined, global eCommerce team.* True believer that driving seamless customer-centric digital design can deliver significant commercial value, in a human way.* Highly empathetic leadership style, with experience defining and planning eCommerce org-structures that allow for functional and personal growth.* Experience leading and working within an OKR framework, aligning commercial and tech teams behind business objectives.
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Head Of Product ManagementMoo Aug 2023 - PresentLondon, England, Gb -
Head Of EcommerceMoo Oct 2021 - Jan 2024London, England, Gb
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Senior Ecommerce ManagerMoo Apr 2019 - Oct 2021London, England, GbAt MOO I lead the North America M&O function, where I support in the delivery of the overall revenue and lead plan for the company's biggest market. I drive weekly/monthly/quarterly insights in key categories, and use this to provide advice to Product, Digital, and offline Marketing revenue owners in order to optimise experience, and prioritise projects based on delivering maximum business impact.The M&O team at MOO holds overall responsibility for optimising on-site conversion (product and lead generation), and key engagement metrics - as well as driving cross-disciplinary teams and leveraging internal resources.I'm responsible for implementing new, and optimising existing customer journeys, and tracking performance. We ensure KPIs are based on delivering company growth, and encourage a 'test and learn' culture.
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Optimisation & Merchandising ManagerMoo Jan 2018 - Mar 2019London, England, GbIdentified commercial opportunities, based on analytics from a product, regional, and device perspective.Prioritised and implement changes to improve product journeys & regions.Responsible for building and delivering key landing pages, campaigns, and product launches. Building relationships with Creative, Copy, Translations, & various stakeholders across the business.Provide regular feedback to the M&O Director on ways in which we can build and develop our tools, to help drive the customer experience.Set up and managed the testing roadmap.Ensured consistency of messaging and branding across the site.Collaborated and built strong relationships with other functions to improve ways of working.
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Ecommerce ExecutiveMoo Sep 2016 - Dec 2017London, England, GbExecuting moo.com’s merchandising plan to improve performance across key conversion points, while enhancing the customer experience.Help set up and manage an A/B testing roadmap for key landing pages, working closely with Business Insights and Products teams.Ensuring consistency of messages across all sites and across desktop and mobileHelp to drive the marketing landing page strategy based on web best practices, working closely with regional marketing teams on the overall test plan and in cahoots with the web analyst on results and reporting.Work with the Product Marketing Manager to optimise the merchandising of key category and landing pages.Ensure the full merchandising efforts for key seasonal periods (i.e. site-wide sales, Christmas, etc.).Drive technical SEO requirements and improvements across the site for key product lines.Working with development teams to improve site performance, as well as internal tool iteration.
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Customer Success Team LeadMoo Aug 2015 - Sep 2016London, England, GbLeading the hiring process for new Customer Success Manager’s in the London HQ.Manage a team of CSM’s providing a leading service to UK and European business customers.Specialise in account retention and customer success development through relationship building.Developing product and internal system improvement ideas, and implementing these through prioritised project planning.Reporting in to, and working closely with Head of Customer Experience to refine internal process and productivity.
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Customer Success ManagerMoo Sep 2013 - Aug 2015London, England, GbWorking closely with clients on a day-to-day basis to ensure needs are met.Provide Sales and Marketing teams with internal support on product and system knowledge.Strategized customer ‘migration’ to new ordering platform.Strong understanding of Adobe Creative Suite, and working with these tools to create custom business card designs and editable templates to fulfill customers needs.Leading tech ride-alongs, and being the main point of contact between production and commercialteams.Creating returning revenue opportunities for the Sales teams based on client conversations and research.
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Community & User Support LiaisonSongkick.Com Apr 2013 - Sep 2013Hoxton, London, Gb -
Graduate InternSongkick.Com Jan 2013 - Apr 2013Hoxton, London, Gb
Sam Jefferson Skills
Sam Jefferson Education Details
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University Of BrightonGeneral
Frequently Asked Questions about Sam Jefferson
What company does Sam Jefferson work for?
Sam Jefferson works for Moo
What is Sam Jefferson's role at the current company?
Sam Jefferson's current role is Head of Product at MOO. Experienced Ecommerce, Product, and Marketing leader..
What is Sam Jefferson's email address?
Sam Jefferson's email address is sa****@****moo.com
What is Sam Jefferson's direct phone number?
Sam Jefferson's direct phone number is +140151*****
What schools did Sam Jefferson attend?
Sam Jefferson attended University Of Brighton.
What skills is Sam Jefferson known for?
Sam Jefferson has skills like Adobe Creative Suite, Indesign, Customer Service, Strategy, Social Media, Salesforce.com, Illustrator, Account Management, Microsoft Office, Photoshop, Graphic Design, Microsoft Excel.
Who are Sam Jefferson's colleagues?
Sam Jefferson's colleagues are Rebecca Eddy, Jennifer Tyson, Milagros Cintron-Disla, Seyed Mousavi, Tizane Rimmer, Courtney Mattiello, Angela Genovese.
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