Sam Jefferson Email & Phone Number

London, England, Gb

London, England, Gb

London, England, Gb

At MOO I lead the North America M&O function, where I support in the delivery of the overall revenue and lead plan for the company's biggest market. I drive weekly/monthly/quarterly insights in key categories, and use this to provide advice to Product, Digital, and offline Marketing revenue owners in order to optimise experience, and prioritise projects based on delivering maximum business impact.The M&O team at MOO holds overall responsibility for optimising on-site conversion (product and lead generation), and key engagement metrics - as well as driving cross-disciplinary teams and leveraging internal resources.I'm responsible for implementing new, and optimising existing customer journeys, and tracking performance. We ensure KPIs are based on delivering company growth, and encourage a 'test and learn' culture.

London, England, Gb

Identified commercial opportunities, based on analytics from a product, regional, and device perspective.Prioritised and implement changes to improve product journeys & regions.Responsible for building and delivering key landing pages, campaigns, and product launches. Building relationships with Creative, Copy, Translations, & various stakeholders across the business.Provide regular feedback to the M&O Director on ways in which we can build and develop our tools, to help drive the customer experience.Set up and managed the testing roadmap.Ensured consistency of messaging and branding across the site.Collaborated and built strong relationships with other functions to improve ways of working.

London, England, Gb

Executing moo.com’s merchandising plan to improve performance across key conversion points, while enhancing the customer experience.Help set up and manage an A/B testing roadmap for key landing pages, working closely with Business Insights and Products teams.Ensuring consistency of messages across all sites and across desktop and mobileHelp to drive the marketing landing page strategy based on web best practices, working closely with regional marketing teams on the overall test plan and in cahoots with the web analyst on results and reporting.Work with the Product Marketing Manager to optimise the merchandising of key category and landing pages.Ensure the full merchandising efforts for key seasonal periods (i.e. site-wide sales, Christmas, etc.).Drive technical SEO requirements and improvements across the site for key product lines.Working with development teams to improve site performance, as well as internal tool iteration.

London, England, Gb

Leading the hiring process for new Customer Success Manager’s in the London HQ.Manage a team of CSM’s providing a leading service to UK and European business customers.Specialise in account retention and customer success development through relationship building.Developing product and internal system improvement ideas, and implementing these through prioritised project planning.Reporting in to, and working closely with Head of Customer Experience to refine internal process and productivity.

London, England, Gb

Working closely with clients on a day-to-day basis to ensure needs are met.Provide Sales and Marketing teams with internal support on product and system knowledge.Strategized customer ‘migration’ to new ordering platform.Strong understanding of Adobe Creative Suite, and working with these tools to create custom business card designs and editable templates to fulfill customers needs.Leading tech ride-alongs, and being the main point of contact between production and commercialteams.Creating returning revenue opportunities for the Sales teams based on client conversations and research.

Hoxton, London, Gb

Hoxton, London, Gb