To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally in AWS SOLUTION ARCHITECT And I want a highly regarding career where I can use my skills and knowledge for organizational and personal growth.Accommodating ATM OPERATIONS AND INCIDENT MANAGEMENT with 1 year of experience interacting cordially with wide range of personalities and satisfying customers by patiently and tactfully handling difficult situations. Practiced at maintaining, analyzing and troubleshooting of ATM machine. Highly motivated and results-driven when resolving IT issues and interacting with networking team.Work History:2023-04 - CurrentINCIDENTS MANAGEMENT-HELPDESK EXECUTIVEContingent Worker ATMaas Function-EJMonitoring ATM related error and hardware related troubleshoot the technical issue, monitor the progress of trouble tickets to ensure the issues were resolved in a timely manner , Respond to escalate the calls and issue from vendor and bank . Handling FLM,Mails and Dispatching the fault effectively.Mangaging and Monitoring the KBL bank and Electronic Journal through the software prognosis by managing to raise the ticket,call logging and following up to the call closureMonitoring the KBL Bank and Electronic Journal ,ATM and VSAT connectivity through the dispatching and mails.Escalation with internal and external team as per guideline for faster resolution within the given TAT time.Document all network set-ups .Work as part of a team with excellent communication skills.Provide the CUST AND ENGINEER to visit the site and solve the issue as per BM.Finally our aim is to make machine operational within given service level.