CRM implementation specialist

CRM DesignCRM Implementation

• Involved in mapping customer requirements to Microsoft Dynamics CRM.• Involved in periodical meetings with the Project Management Team, Key Users, Third party Vendors and Data Center Team.• Consulting for best possible Solution & support.• Managing Implementations, Enhancements & Support for Rollouts• Defining countries project plan with key users and ensure all activities are tracked and performed as per agreed deadlines• Onsite Training & Co-ordination for smooth Rollouts• Configuration and Customizing the application.• Developing Plug-ins, Workflows & JavaScript.• Implementation, Integration & Customization of third party tools• Developing custom interface for SAP, Loyalty programs & other systems• Migration of data from Legacy systems & uploading new master data & transaction data for countries.• Developing Custom tools• Configuring & Troubleshooting MS CRM Outlook Client• Go-Live Support

Professional Summary:• Presently working as Microsoft Dynamics CRM Consultant in Eurosoft Consulting Services India Pvt. Ltd, Pune.• 3.5+ years of experience Microsoft Dynamics CRM 2011 & 4.0, CRM SDK, CRM Developer Tool Kit, Solution Packager, CRM for Outlook, C#.NET, ASP.Net, SQL Server 2008, SSRS, JavaScript , HTML.• Microsoft Dynamics CRM Certified Consultant• Working on big global CRM Implementations with Multi-lingual, Multi-tenant, Multi Currency, CRM for Outlook(Online-Offline) & Mobile CRM Projects• Singly handled Countries end to end CRM Implementations & ability to work on multiple projects simultaneously• Onsite Exposure for Go-live Sessions & Train the trainer Sessions• Master in Computer Application from Mumbai University.