Applicant with more than 5 years of experience in directing exceptionalbusiness service and creating customer-centric environment. Competent,dependable professional equipped with skills and knowledge of ecommercebusiness, talented personable leader, seeking role in the org, to invest myabilities to the growth and excellence of the org.Delivered results by solving site level manager issuesHuge experience in selling managed services for Help Desk, seller/customer supportProficient in MS OfficeOutstanding knowledge of managing difficult customer situations, to respond promptlyto the needs of the customerStrong Technical, Analytical and Problem Solving SkillsDeveloped a tool with SOP's for the entire teamWorked in multiple projects apart from support, includes FBA team Outbound team,GSTIN team etc.Received Award for best Associate multiple times.Resolved the site level escalations and provided resolutions to thesellerResponsible for solving problems faced by clients/customers/sellersPromoted services and products offered by the companyUpdating the existing databases with changes and the status of eachResolved sellers queries & problemsMade calls for Non sales processesHandled customer’s shipment tracking inquiriesRegistered customer pickup requestsAssisted with the teams Metrics over the site levelReferred customer service queries and complaints to related teamsMade front end and back end changes based on the sellers requestand company SOP'sProvided the team with a tool which would contain all the SOP'sAssisted the manager and leads with process development ideas