CEO of Nature Direct Co, a retailer of fine minerals and crystals (aka I sell rocks). Amassing over 1,000,000 followers on TikTok and Instagram, my beautiful company learned early on how to shift and adapt to market changes. Gross revenue has peaked at ___ annually, with a total of 8 employees. All marketing initiatives have been successful in exceeding sales goals. Through implementation of KPIs, we were able to improve productivity by over 150% in less than one month.Fostered a culture that encouraged individuality and a high level of work ethic, in turn leading to a 100% CSAT score. Here at NDC, we are champions of the customer experience 🏆 Created SOPs as needed in addition to normal leadership related tasks, such as administering SMART goals, processing payroll, and managing timely bill payments.We pride ourselves on being the premium choice for mineral purchasing in the 21st century.

Launched a brand new operation for our client, Waymo, as they lead the fully automated ride-sharing market!Led a team of 25+ direct reports, with oversight of ~100 employees regarding incentivization (bonuses, prizes, gifts, employee appreciation, etc).Handling driver and rider escalations for an autonomous ridesharing service requires immense versatility and adaptability.Acted as main POC to train our newest trainers and two new hire classes to ensure successful subsequent training.Ensured adherence to state and federal regulations regarding payroll, HIPAA, etc.

Led the only specialized vertical within the Nike.com line of business referenced as “App and Device Support,” with high visibility from multiple clients and internal stakeholders.In my tenure as Technology Operations Manager with Nike, I developed my sales strategies alongside my team members to determine the best practices in driving sales conversion. These included (but were not limited to) engaging customers with a positive and integrity driven attitude, with a heartfelt commitment to our mission. As a result, my team was consistently #1 across the entire site (sales $250K+ per month).As a senior leader with our client Netflix, I oversaw a team of 20+ technical support champions. My teams were always top performing, earning me accolades and driving the company’s mission forward.Overall responsibility of driving employee satisfaction, performance, and attendance at the site level (350+ indirect reports) through incentivization and execution of our site budget. This involved fun and frugal events too, like employee appreciation day and others centered around fostering a culture of positivity and retention. In our rapidly changing, fast-paced environment, I also allocated budget use to ensure our teams were capable and happy to embrace change.All of my teams continued to perform at a high level, even after my transition into new roles. Other accomplishments involve driving Android/iOS app improvement for the Nike App & earning awards like “Most Balanced” and more for my operational excellence and leadership skills.Drove, implemented, and adapted to our client’s rapidly changing needs for a site of 250+ employees.Throughout my tenure, I was hugely successful in implementing site-wide incentive schemes with minimal budgeting, accelerating results and quality. Over 350 employees in total attendance.Over 10 of my direct reports grew into leadership roles, going on to work more closely with our Fortune 500 clients