AeroLeads people directory · profile
Sam Jose Email & Phone Number
Operations and Process Design Manager - Insurance
at
PhonePe
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Operations and Process Design Manager - Insurance
Location
Bengaluru, Karnataka, India
Company size
Who is Sam Jose? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Sam Jose is listed as Operations and Process Design Manager - Insurance at PhonePe, a with 16855 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Sam Jose.
Sam Jose previously worked as Operations Manager - Pincode & Service Management(CX/MX) at Phonepe and Assistant Manager - Pincode at Phonepe. Sam Jose holds Master Of Business Administration - Mba, Marketing from St Kabir Institute Of Professional Studies.
Company email context
Email format at PhonePe
This section adds company-level context without repeating Sam Jose's masked contact details.
PhonePe
Review company-level records connected to Sam Jose before choosing the right outreach path.
Profile bio
About Sam Jose
As an Operations Manager at PhonePe, India's leading digital payments platform, I oversee the Pincode and Service Management (Customer & Merchant Experience) functions. I have more than 10 years of experience in managing operations, business transitions, people, and customer experience in fintech, real estate tech, and telecom sectors.My core competencies include Operations Management, Customer Service Management, People Management, Automation, and Process Design. I am passionate about delivering exceptional service to customers and merchants, enhancing operational efficiency and quality, and driving business growth and innovation. I hold a Master of Business Administration degree in Marketing & Finance from St Kabir Institute of Professional Studies and a Bachelor of Engineering degree in Computer Science from Global Academy of Technology.
Current workplace
Sam Jose's current company
Company context helps verify the profile and gives searchers a useful next step.
Phonepe
11 roles
Sam Jose work experience
A career timeline built from the work history available for this profile.
Operations Manager - Pincode & Service Management(Cx/Mx)
Current
Jul 2023 - Present
Assistant Manager - Pincode
Sep 2022 - Jun 2023
Assistant Manager - Service Management (Customer & Merchant Experience)
Nov 2021 - Jun 2023
Assistant Manager - Bfsi (Mutual Funds & Insurance)
Nov 2021 - Aug 2022
Assistant Manager - Customer Experience & Telesales
- Responsible for central lead generation and customer support teams for NoBrokerHood Vertical- Coach and mentor unit leads for better management of their respective teams- Collaborating with Regional Heads from 13 locations to drive onboarding and closure of customer escalations- Establishing and maintaining effective performance monitoring systems- Conceptualize and implement strategies to enhance operational efficiency
Nov 2019 - Sep 2021
Assistant Manager
-Process Management & Achievement of Process KPIs– NPS, SLA, AHT and quality adherence-Conduct ongoing risk analysis, identifying contingent liabilities and raising MPR recruitment requests-Conceptualize and implement strategies to enhance operational efficiency-Managing WBR, MBR & QBR in conjunction with the clients-Promote process improvement ideas & sharing best practices across the line of business-Co-ordinate with internal and external stakeholders-Performance management- monitoring, coaching and developing team members to help them achieve their KRA targets-Appropriate use of Rewards & Recognition to energize and motivate the team
Nov 2018 - Nov 2019
Team Lead
- Handling a team size of 20-25 associates- Handling multiple teams- Webchat team, Enterprise Voice team & Technical Email Support team- Performance management- monitoring, coaching and developing team members to help them achieve their KRA targets- Preparation of team roster, ensure team schedule adherence.- Assess training needs, provide training opportunities - Successful transition of Vodafone New Zealand Process (Back Office, Web Chat & Voice
Aug 2017 - Oct 2018
Sme
- Drive Performance within the team with more focus on BQ advisors- Monitor team performance and provide inputs basis data- Holding team briefings and de-briefings Pre & Post shift- Manage Console/Real time adherence
Nov 2016 - Aug 2017
Sales Executive
- Price quotation, negotiations, Leads Generation- Closing/facilitating the sales process- Leveraging skills to increase the Revenue, NPS and Customer satisfaction for the process
Nov 2014 - Oct 2016
Ito Service Delivery Rep
-Managing Active Directory-Processing service desk requests ie backup support of issues, reset and special requests-Providing technical assistance for various tools and software
Mar 2012 - Aug 2012
Team & coworkers
Colleagues at PhonePe
Other employees you can reach at phonepe.com. View company contacts for 16855 employees →
PP
Phone Per Number//⓿➐➍➑➑➒➌➌➍➎➎ .Call Now.⓿➑➊➊➏➐➌➏➑➎➑
Colleague at PhonepePatna, Bihar, India
View →
FQ
Faiz Qazi
Colleague at PhonepeSaudi Arabia
View →
NA
Nadeem Ahmed
Colleague at PhonepeDelhi, India
View →
MM
Mali Manchaji Gajaji
Colleague at PhonepeNoida, Uttar Pradesh, India
View →
RS
Ranveer Singh
Colleague at PhonepeDelhi, India
View →
DR
Deshna R
Colleague at PhonepeBengaluru, Karnataka, India
View →
SV
Stp Vamsi
Colleague at PhonepeAndhra Pradesh, India
View →
MK
Mithun Kushwah
Colleague at PhonepeNarwar, Madhya Pradesh, India
View →
GJ
Ganesh Jb
Colleague at PhonepeBengaluru, Karnataka, India
View →
BS
Bilal Shaikh 3
Colleague at PhonepeMumbai, Maharashtra, India
View →
Phone Per Number//⓿➐➍➑➑➒➌➌➍➎➎ .Call Now.⓿➑➊➊➏➐➌➏➑➎➑
Colleague at PhonepePatna, Bihar, India
View →
FQ
Faiz Qazi
Colleague at PhonepeSaudi Arabia
View →
NA
Nadeem Ahmed
Colleague at PhonepeDelhi, India
View →
MM
Mali Manchaji Gajaji
Colleague at PhonepeNoida, Uttar Pradesh, India
View →
RS
Ranveer Singh
Colleague at PhonepeDelhi, India
View →
DR
Deshna R
Colleague at PhonepeBengaluru, Karnataka, India
View →
SV
Stp Vamsi
Colleague at PhonepeAndhra Pradesh, India
View →
MK
Mithun Kushwah
Colleague at PhonepeNarwar, Madhya Pradesh, India
View →
GJ
Ganesh Jb
Colleague at PhonepeBengaluru, Karnataka, India
View →
BS
Bilal Shaikh 3
Colleague at PhonepeMumbai, Maharashtra, India
View →
2 education records
Sam Jose education
Master Of Business Administration - Mba, Marketing
Bachelor Of Engineering - Be, Computer Science
FAQ
Frequently asked questions about Sam Jose
Quick answers generated from the profile data available on this page.
What company does Sam Jose work for?
Sam Jose works for PhonePe.
What is Sam Jose's role at PhonePe?
Sam Jose is listed as Operations and Process Design Manager - Insurance at PhonePe.
Where is Sam Jose based?
Sam Jose is based in Bengaluru, Karnataka, India while working with PhonePe.
What companies has Sam Jose worked for?
Sam Jose has worked for Phonepe, Nobroker.Com, Vodafone, and Hp.
Who are Sam Jose's colleagues at PhonePe?
Sam Jose's colleagues at PhonePe include Phone Per Number//⓿➐➍➑➑➒➌➌➍➎➎ .Call Now.⓿➑➊➊➏➐➌➏➑➎➑, Faiz Qazi, Nadeem Ahmed, Mali Manchaji Gajaji, and Ranveer Singh.
How can I contact Sam Jose?
You can use AeroLeads to view verified contact signals for Sam Jose at PhonePe, including work email, phone, and LinkedIn data when available.
What schools did Sam Jose attend?
Sam Jose holds Master Of Business Administration - Mba, Marketing from St Kabir Institute Of Professional Studies.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Sam Jose you were looking for.
View similar profiles
