Sam Jose Email and Phone Number
Sam Jose personal email
- Valid
As an Operations Manager at PhonePe, India's leading digital payments platform, I oversee the Pincode and Service Management (Customer & Merchant Experience) functions. I have more than 10 years of experience in managing operations, business transitions, people, and customer experience in fintech, real estate tech, and telecom sectors.My core competencies include Operations Management, Customer Service Management, People Management, Automation, and Process Design. I am passionate about delivering exceptional service to customers and merchants, enhancing operational efficiency and quality, and driving business growth and innovation. I hold a Master of Business Administration degree in Marketing & Finance from St Kabir Institute of Professional Studies and a Bachelor of Engineering degree in Computer Science from Global Academy of Technology.
Phonepe
View- Website:
- phonepe.com
- Employees:
- 16855
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Operations And Process Design Manager - InsurancePhonepeBengaluru, Ka, In
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Operations Manager - Pincode & Service Management(Cx/Mx)Phonepe Jul 2023 - PresentBengaluru, Karnataka, India
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Assistant Manager - PincodePhonepe Sep 2022 - Jun 2023Bengaluru, Karnataka, India
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Assistant Manager - Service Management (Customer & Merchant Experience)Phonepe Nov 2021 - Jun 2023Bengaluru, Karnataka, India
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Assistant Manager - Bfsi (Mutual Funds & Insurance)Phonepe Nov 2021 - Aug 2022
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Assistant Manager - Customer Experience & TelesalesNobroker.Com Nov 2019 - Sep 2021Bengaluru Area, India- Responsible for central lead generation and customer support teams for NoBrokerHood Vertical- Coach and mentor unit leads for better management of their respective teams- Collaborating with Regional Heads from 13 locations to drive onboarding and closure of customer escalations- Establishing and maintaining effective performance monitoring systems- Conceptualize and implement strategies to enhance operational efficiency -
Assistant ManagerVodafone Nov 2018 - Nov 2019Ahmedabad Area, India-Process Management & Achievement of Process KPIs– NPS, SLA, AHT and quality adherence-Conduct ongoing risk analysis, identifying contingent liabilities and raising MPR recruitment requests-Conceptualize and implement strategies to enhance operational efficiency-Managing WBR, MBR & QBR in conjunction with the clients-Promote process improvement ideas & sharing best practices across the line of business-Co-ordinate with internal and external stakeholders-Performance management- monitoring, coaching and developing team members to help them achieve their KRA targets-Appropriate use of Rewards & Recognition to energize and motivate the team -
Team LeadVodafone Aug 2017 - Oct 2018Ahmedabad, Gujarat- Handling a team size of 20-25 associates- Handling multiple teams- Webchat team, Enterprise Voice team & Technical Email Support team- Performance management- monitoring, coaching and developing team members to help them achieve their KRA targets- Preparation of team roster, ensure team schedule adherence.- Assess training needs, provide training opportunities - Successful transition of Vodafone New Zealand Process (Back Office, Web Chat & Voice
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SmeVodafone Nov 2016 - Aug 2017Ahmedabad, Gujarat- Drive Performance within the team with more focus on BQ advisors- Monitor team performance and provide inputs basis data- Holding team briefings and de-briefings Pre & Post shift- Manage Console/Real time adherence
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Sales ExecutiveVodafone Nov 2014 - Oct 2016Ahmedabad, Gujarat- Price quotation, negotiations, Leads Generation- Closing/facilitating the sales process- Leveraging skills to increase the Revenue, NPS and Customer satisfaction for the process
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Ito Service Delivery RepHp Mar 2012 - Aug 2012Bengaluru Area, India-Managing Active Directory-Processing service desk requests ie backup support of issues, reset and special requests-Providing technical assistance for various tools and software
Sam Jose Education Details
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Computer Science
Frequently Asked Questions about Sam Jose
What company does Sam Jose work for?
Sam Jose works for Phonepe
What is Sam Jose's role at the current company?
Sam Jose's current role is Operations and Process Design Manager - Insurance.
What is Sam Jose's email address?
Sam Jose's email address is sa****@****ail.com
What schools did Sam Jose attend?
Sam Jose attended St Kabir Institute Of Professional Studies, Global Academy Of Technology.
Who are Sam Jose's colleagues?
Sam Jose's colleagues are Ashish Raj, Harpal Singh Chouhan, Rupesh Badole, Sumit Kumar Soni Soni, Mothe Tilak, Vijay Panithi, Ashok Kumar D.
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