Sernoir It Support
Current. Manage and control the first line supporting to all users on IT and Core banking related queries.. To manage incident tickets and monitoring system, research, and troubleshoot the problem to find out resolution and coaching to NOC team . Use of monitoring tools to diagnose and troubleshoot tablet, network failures, server resource, CCTV and ATM. Be Patient and professionally Communication by phone, E-mail and Chat. Help NOC team to provide support to our clients with response in timely manner. Escalate to next level if the problem can't be solved by service desk and they will be working with network, server engineer or system maintenance to find the resolution client. Updated troubleshooting guidelines for NOC and end users. Working on assigned task or project . Report the incidents, requests and suggestion to NOC Manager. Supervise or advise team how to solve the problem and under the process of system flow. Sport Check NOC task. Training new join and Coaching to team
