Sam Kat Email & Phone Number

Melbourne, Australia

I work as a Senior Sales Consultant at Nick Scali where I am responsible for selling high-end furniture to walk-in customers.I have learnt a great deal about its target market as well as the sales process. This has enabled me to offer suggestions regarding operational improvements to senior management within the district (many of which have been incorporated).The bulk of my role involves actively interfacing with clients to offer exceptional customer service, prepare quotations, offer insight into our product, process invoices and maintain long-term relationships.Together with this, I am also responsible for handling customer complaints as well as the returns process. I enjoy working with new people and am often busy training new staff members.Key achievements:Received 89.5% in our company mystery shopper program – the highest score received in the state.Top salesperson 2015/16 exceeding target.Consistently exceeding individual monthly sales targets and KPIs.

Melbourne, Australia

I worked with the manager to supervise the sales team, encouraging and supporting them in our mutual endeavour of meeting the company’s sales targets. The position further entailed being very hands-on, often assisting with loading and unloading delivery vehicles or carrying stock. I also had the opportunity to get involved in stock control as well as warehouse management and logistics.In addition to my strong focus on clients and exceptional customer service, I also emphasised consistent and clear communication with my team, as well as working closely with suppliers to ensure that the store was sufficiently stocked at all times.Key achievements:Increased sales by 20% by harnessing my understanding of merchandising, testing various approaches and eventually finding a recipe that worked well within the specific store.Consistently exceeding individual sales targets and KPIs.

Occupational Preparatory

Leather Technician

Real Estate Agents Representative

Firefighter Level I, Ii, Iii

Level Ii Crowd Control And Security Guard

Secondary School Certificate