Sam Kerins Email & Phone Number

Auckland, New Zealand

I decided it was time to fly the coop from Wellington where I had been since moving there for university. Still doing the same stuff just in the 09 now.

Wellington Region, New Zealand

As part of the Customer Leadership group lead by Nigel Piper I support the function of Subscriptions and Billing. We're responsible for Xero's payment and billing strategy and ensuring that customers are able to pay Xero in a timely manner across the groups various billing platforms. This involves leading the relationship with Stripe who are Xero's primary payment processor and ensuring the best possible acceptance rates and processing times. Xero also uses Stripe Connect and Billing to power some of our billing solutions across the group. We then collaborate with the product teams across Xero who power our in house systems to ensure we're working towards providing the best experience we can for these customers. As the leader of the Billing Operations team I also lead a team of Operations Analysts who work daily to ensure our wider team is across change happening across the group.

Wellington & Wairarapa, New Zealand

In this role I have responsibility for ensuring the Xero Group's revenue is invoiced and collected in a timely manner across our multiple billing platforms. Working with a team of system analysts we enabling our GTM teams to sell in ways that work for our customers while also ensuring they work for Xero internally so we can bill and report these customers in our internal and external results. We're also heavily involved with our Product teams who build our billing systems providing feedback on the needs and wants of the business and customers to continually build and improve. Working with our payment provider Stripe is also crucial to this role to make sure Xero is utilising all tools available to make it easier for our customers to pay us when and how they want to while streamlining the reconciliation of these payments for our wider Finance team. As the Team Leader, I'm also a member of the Customer Experience Leadership Team, and work to lead, inspire, motivate and coach a team of analysts to ensure small businesses receive an exceptional level of service through their time with Xero.

Wellington & Wairarapa, New Zealand

The Technical Lead role seems me responsible for ensuring our global team is all kept up to date with our latest product changes while also providing a voice for both our CX team and customers in any changes being looked at across the business. I also spend time working closely with our go to market teams to ensure that any concerns are heard and raised through for product change if required while also supporting any promotions that they need to get into the market.

Wellington & Wairarapa, New Zealand

The Senior Customer Experience Specialist role sees me responsible for providing support, advice & guidance to facilitate the smooth running & ongoing development of the Billing team located around the globe, with the team located in 5 offices and 4 time zones this is at times challenging. There's a special focus on managing customer escalations as they arise. While looking into Xero's overall accounts receivable position and ensuring that customer accounts are paid promptly. I also ensure that the team adheres to company policies at all times, while also developing & maintaining excellent customer support.I'm also involved in the ongoing development of best practice within the team, this requires a strong process focus & the ability to drive forward process changes as they are identified/required.Strong interaction with our internal Product Team is a daily task to ensure the smooth running of our internal billing system as well as development guidance with our Business Analysts to ensure future development is completed. I'm also heavily involved with our Global Sales team to deliver billing solutions that allow them to focus on selling the product rather than back office administration.

Wellington & Wairarapa, New Zealand

This role had a wide set of responsibilities which include controlling invoicing/payment/collection activities, resolving problems and queries with customers, and forging strong working relationships with both external customers and the Xero team, some of who were based overseas. Key responsibilities included-Dealing with e-mail queries from customers relating to billing-Contacting clients regarding outstanding debts and following up-Building relationships with clients & internal teams-Daily processing of invoices & payment-Eliminating overdue payments and resolving queries-Ad-hoc tasks and general administration

Auckland, New Zealand

New Zealand

I support the capture and publication of statistics for Netball New Zealand (NNZ) on behalf of Champion Data. This role involves a high-pressure environment of live sport, where statistics are provided in sub-second time to various sources from an in venue statistics display to our public match center. Helping to capture these statistics is a team of 40 volunteers located around New Zealand. The events we attend range from 17 week long competitions to full week competitions or day trips to provide a live scoring service on finals day. Once captured the statistics are reviewed post match to ensure accuracy and consistency across the country. Part of this role is also some ad-hoc analysis of the statistics we capture to provide supporting evidence to new ideas and theories in the world of netball. Some of the events we've worked on are: -Silver Ferns Test Matches- FAST5 Netball World Series-ANZ Premiership-Synergy Hair Netball League-NZ Age Group events -New Zealand Secondary Schools Netball Champs

Napier

General Administration work. Managing company Facebook page. Retail Sales software and computer system. Also filling in on the front line when required

Napier

Christmas cover salesperson, selling all items in store, keeping up with current promotions and new product developments, Merchandise placement throughout the store,

Napier

Covering leave requirements, answering phones, accounts receivable, inwards goods processing, third party payments and reconciliation, Daily till reconciliation, hire purchase applications, basic sales.

Hastings

Helped the Delivery Driver with delivery and installation of sold goods, also helped manage incoming stock.

Hastings

While doing the delivery assistant role during the week after school, I also helped on the shop floor during the weekends, this job involved similar duties to the one at the Napier store.

Hastings

General bar work. Customer service cleaning glasses restocking fridges.

Bachelor Of Commerce (Bcom), International Business And Marketing

Ncea Level 3

Activities and Societies: Prefect, Football Coach, NZ Culinary Fair Team Prefect. Social Committee. Assembly Crew