Sam Kerins Email & Phone Number

Auckland, New Zealand

I decided it was time to fly the coop from Wellington where I had been since moving there for university. Still doing the same stuff just in the 09 now.

Wellington Region, New Zealand

As part of the Customer Leadership group lead by Nigel Piper I support the function of Subscriptions and Billing. We're responsible for Xero's payment and billing strategy and ensuring that customers are able to pay Xero in a timely manner across the groups various billing platforms. This involves leading the relationship with Stripe who are Xero's primary.

Wellington & Wairarapa, New Zealand

In this role I have responsibility for ensuring the Xero Group's revenue is invoiced and collected in a timely manner across our multiple billing platforms. Working with a team of system analysts we enabling our GTM teams to sell in ways that work for our customers while also ensuring they work for Xero internally so we can bill and report these customers.

Wellington & Wairarapa, New Zealand

The Technical Lead role seems me responsible for ensuring our global team is all kept up to date with our latest product changes while also providing a voice for both our CX team and customers in any changes being looked at across the business. I also spend time working closely with our go to market teams to ensure that any concerns are heard and raised.

Wellington & Wairarapa, New Zealand

The Senior Customer Experience Specialist role sees me responsible for providing support, advice & guidance to facilitate the smooth running & ongoing development of the Billing team located around the globe, with the team located in 5 offices and 4 time zones this is at times challenging. There's a special focus on managing customer escalations as they.

Wellington & Wairarapa, New Zealand

This role had a wide set of responsibilities which include controlling invoicing/payment/collection activities, resolving problems and queries with customers, and forging strong working relationships with both external customers and the Xero team, some of who were based overseas. Key responsibilities included-Dealing with e-mail queries from customers.

Auckland, New Zealand

New Zealand

I support the capture and publication of statistics for Netball New Zealand (NNZ) on behalf of Champion Data. This role involves a high-pressure environment of live sport, where statistics are provided in sub-second time to various sources from an in venue statistics display to our public match center. Helping to capture these statistics is a team of 40.

Napier

General Administration work. Managing company Facebook page. Retail Sales software and computer system. Also filling in on the front line when required

Napier

Christmas cover salesperson, selling all items in store, keeping up with current promotions and new product developments, Merchandise placement throughout the store,

Napier

Covering leave requirements, answering phones, accounts receivable, inwards goods processing, third party payments and reconciliation, Daily till reconciliation, hire purchase applications, basic sales.

Hastings

Helped the Delivery Driver with delivery and installation of sold goods, also helped manage incoming stock.

Hastings

While doing the delivery assistant role during the week after school, I also helped on the shop floor during the weekends, this job involved similar duties to the one at the Napier store.

Hastings

General bar work. Customer service cleaning glasses restocking fridges.

Bachelor Of Commerce (Bcom), International Business And Marketing

Ncea Level 3

Activities and Societies: Prefect, Football Coach, NZ Culinary Fair Team Prefect. Social Committee. Assembly Crew