I'm all about steering the ship when it comes to complex Fin-tech and payment solutions at Chase. My role? Well, I wear many hats – from researching market trends to understanding partner needs to my teams needs, all to craft competitive product roadmaps that really hit the mark.What's in my toolkit?• I'm all about efficiency. I've set up agility teams, smoothed out processes across engineering, design, and commercialization teams, and finetuned our development intake procedures.• Collaboration is key, so I make sure departments are singing from the same hymn sheet with regular check-ins and shared visions.• Listening to customers is my jam. I translate their feedback into actionable strategies, keeping our products customer-centric through and through.• Agile is more than just a buzzword for me. I champion Agile methodologies and sprint planning, ensuring our release plans are crystal clear and in sync with our commercialization teams.What did I achieve?• Boosted adoption of our reporting solution by a whopping 20% by tweaking things based on what our customers were telling us and what the market was saying.• Ramp up direct customer interactions and feedback by 30% – because nothing beats hearing from the folks who actually use our products day in, day out.• I'm all about the numbers, so I established and kept an eye on KPIs. They've been super helpful in shaping our client and partner retention strategies and keeping us ahead of the curve.• Agile wasn't just a buzzword under my watch – it actually helped us speed up product development cycles and made our teams way more efficient.

Welcome to my slice of the VisionWeb adventure! As Head of ProductManagement, I was the conductor orchestrating harmony between crossfunctional teams, from sales to operations. Together, we crafted client lifecycle plans that not only boosted product adoption but also leftcustomers grinning from ear to ear with satisfaction.What was my secret sauce?• I took the helm in revamping our product development strategy, ensuring it danced to the beat of customer and business needs. This wasn't just about pushing products – it was about elevating customer engagement and making new customer onboarding a breeze.• Partnerships were my playground. I forged strategic alliances that didn't just add value – they multiplied it. From concept to market launch, I oversaw partner solution integration, making sure each collaboration was a win-win.• Juggling diverse product roadmaps was my bread and butter. Keeping the team on track with KPIs and business objectives wasn't easy, but it was oh so-rewarding.But what about the numbers?• In my first year, I led product management initiatives that boosted user adoption by 20% and pumped up revenue generation by a whopping 30% across multiple product lines. Now, that's what I call a grand slam!• Launching products wasn't just about hitting deadlines – it was about making a splash. I crafted go-to-market strategies that had our products flying off the shelves faster than we could stock them.• Transparency was key. From executive briefings to tailored product demos, I made sure everyone was in the loop, from the C-suite down. After all, a little transparency goes a long way in fostering trust and nurturing those all-important business relationships.What's my proudest moment?• Revolutionizing payment acceptance in healthcare. By integrating platforms with innovative payment processing solutions, we didn't just make payments easier – we transformed the entire customer payment experience, also growing the team from two to eight.

Welcome to my Eyefinity adventure, where I had the honor of steering the ship as a Senior Product Manager. My journey was all about transforming the Optometry world, one innovative stride at a time.What kept me busy?• Ever heard of OfficeMate? Well, I gave it a makeover, bringing it into the modern era with a slick second iteration while still holding the hand of our loyal legacy systems. It was all about evolution, not revolution.• I was the conductor of our product roadmaps and engineering projects, working closely with stakeholders to keep our backlogs shipshape and our priorities straight.• Market research was my bread and butter. I dove deep into the world of Optometry to uncover industry trends and customer insights that kept us ahead of the curve.• Collaboration was key. I made sure our designs weren't just pretty pictures – they were practical solutions that spoke directly to our customers' needs. What were the highlights?• Our SaaS Practice Management and Electronic Health Records software became the talk of the town, with a 20% reduction in attrition and sky-high satisfaction levels, even amidst regulatory changes. Now, that's what I call a win-win!• Compliance was no joke, but I made sure we were always one step ahead, fulfilling and retaining major regulatory requirements with lightning speed.• Innovation was my middle name. I led teams in developing disruptive concepts that had our Optometry stakeholders buzzing with excitement. From engaging tools for retailers to game-changing solutions for internal processes, we were always pushing the envelope.• As a stakeholder and subject matter expert, I was the driving force behind innovation, constantly seeking out new ways to enhance our products and engage with our consumers.What made me proud?• Year-over-year revenue growth and skyrocketing customer satisfaction levels. Our product wasn't just a tool – it was a game-changer, and its lifespan spoke volumes.

Welcome to my Eyefinity journey, where I had the thrill of spearheading a project that changed the game in eyewear precision.What was my mission?• Picture this: a digital tool that could measure lenses and frames with pinpoint accuracy. That was my brainchild, and I shepherded it from the drawing board to its grand debut.• Collaboration was key. I worked hand-in-hand with UX designers, cross functional teams, and key stakeholders to ensure every pixel was in its perfect place, all in service of improving eyewear prescriptions.• Backlogs and roadmaps were my bread and butter. I crafted user stories, prioritized backlog items, and designed strategic roadmaps that kept us on track and kept our stakeholders in the loop every step of the way.• User-centricity was my mantra. I listened intently to end-users, advocating for their needs and ensuring our development efforts were laser focused on delivering what mattered most to them.• Technology was my ally. I scoured the digital landscape for modern solutions that could take our product to the next level, augmenting its functionality and ensuring it was future-proof.What were the highlights?• The numbers don't lie: a 400% growth in the second year and a staggering 300% surge in the third. Talk about hitting the mark!• Testing was a breeze thanks to our integration of Selenium WebDriver API automation scripts into Continuous Integration tools like Jenkins. It streamlined our development pipelines and kept feedback loops humming along nicely.What made me proud?• Seeing our product leap off the shelves and into the hands of eyewear aficionados everywhere. It wasn't just a tool – it was a game-changer, and its growth spoke volumes.

Welcome to the heart of innovation at Eyefinity, where I had the privilege of shaping products that revolutionized the optometry world.What kept me busy?• Integration was my playground. I worked closely with our partners to ensure our products played nice together, managing roadmaps and priorities to make integration seamless and hassle-free.• Weebly and Twilio were my secret weapons. By leveraging these platforms for web hosting and appointment scheduling, I turbocharged efficiency and made sure our users had a top-notch experience.• I wasn't just about building from scratch – I was all about setting new standards. I spearheaded the adoption of white-labeled third-party solutions, paving the way for future integrations and ensuring our users had a silky-smooth experience every step of the way.• Optometry practice websites got a makeover under my watch. I empowered users to take control, making updates without needing to call in the cavalry (aka developers and engineers).• Collaboration was my middle name. I streamlined project coordination and brought teams together like a maestro, ensuring product releases went off without a hitch.What were the highlights?• Customer satisfaction was my North Star. By listening to feedback and keeping a close eye on core Customer Service metrics, I delivered enhancements that boosted overall satisfaction scores by a whopping 60%.• Ever heard of a website hosting service relaunch? That was my brainchild. I led the charge in modernizing Eyefinity's legacy product eWebExtra, setting the stage for a new era of web hosting.• Booking appointments online? That's old news – unless you were in the optometry world. I introduced innovative online appointment scheduling and reminder services, putting the power in the hands of end-users.What made me proud?• Seeing our products not just meet expectations, but exceed them. I didn't just build products – I built experiences that made a difference in people's lives.

After 3 years as a Customer Care Representative, I transitioned to become Business Analyst in 2010.In the former role, my primary focus was on enhancing the customer experience. I assisted customers in resolving issues, answered their questions, and provided them with valuable insights into our products and services. Not content with merely meeting expectations, I strived to go beyond and contribute to customer satisfaction and the company's growth.My transition to the role of a Business Analyst marked a significant shift in my responsibilities. In this capacity, my mission was to thoroughly understand the organization’s business needs and analyze how changes would impact our customers. One of my notable accomplishments involved analyzing the performance of 2 claims processors to determine their success and failure rates. Based on my findings, I recommended a series of improvements. My presentation of these findings played a pivotal role in saving the company a substantial $10M annually through adjusted rates and fees.I was also instrumental in assisting the organization in its transition from Waterfall methodologies to Agile. This strategic shift aimed to enhance our efficiency and adaptability in a rapidly evolving business landscape.