Sam Kimber Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Cincinnati, Ohio, Us

Us

• Responsible for configuration, support, and maintenance/management of all core network and internet access components. This includes WAN, Firewall (Cisco ASA and Juniper Netscreen), Cisco Wireless and Citrix Netscaler solutions.• Responsible for the documentation and topology maps for all network components to include HP, Cisco and Juniper routers and switches in the SFS enterprise. • Worked closely with management staff to setup, maintain and monitor all vital network components as well as determine/recommend future needs, upgrades and expansions.

New York, Ny, Us

• Facilitate resolution of complex technical issues by troubleshooting network issues, collaborating with other IT disciplines and providing recommendations for backup and recovery methods.• Work with Senior Telecommunications and Network Engineers at other locations and Virtual Call Center sites in managing WAN and LAN environment for all US locations as well as support for global operations.• Support the operational strength of network services by participating in capacity planning, resource management and performance enhancement activities.• Assist the development of junior associates by sharing knowledge, answering questions and offering guidance

Sydney, New South Wales, Au

SME and platform owner for Cisco LAN and Data Center network technologies (Nexus and Catalyst), HP Virtual Connect switches, Cisco CSS and Citrix NetScaler load balancers. Provided expert support for Windows and VMWare networking. Implemented Nexus switch environment in main data centers to support installation of HP C7000 blade server enclosures. Designed and implemented LAN Expansion of corporate offices to accomodate growth.

Sydney, New South Wales, Au

Supported Cisco LAN and data center devices (CatOS and IOS), Windows XP/2000 workstation, Windows 2003 server/domain and Exchange 2003. Managed LANDesk platform for IT inventory, asset management and software deployment. Performed as lead IT resource for major remodel and update of corporate headquarters. Led project to upgrade Microsoft Office products on 1200 workstations at 7 geographic locations (resulted in Individual Performance Recognition and Employee of the Quarter awards)

• Responsible for first call resolution and customer service tasks as initial point of contact for all IT requests. • Maintained and supported HEAT call tracking software for IT support organization.• Compiled and distributed monthly IT SLA reports to IT management.