Dedicated Guest Services professional at Third Avenue Spa, overseeing and creating blog content, monthly newsletters, and comprehensive social media and copywriting on platforms such as Instagram, Facebook, and the company website. Striving to align communication efforts with the spa's atmosphere and marketing goals, while prioritizing representation and appreciation for both staff and guests.

- Managed client bookings and inquiries, ensuring a seamless customer experience for laser and waxing treatments.- Provided personalized service, addressing individual skincare concerns and recommending appropriate treatments.- Assisted in retail sales, promoting WAXON’s skincare products and upselling services and packages.- Maintained a professional and welcoming atmosphere in line with WAXON’s brand standards.- Trained and mentored new staff on customer service best practices and operational procedures.- Assisted in fundraising efforts with the company, notably helping raise funds for organizations such as the White Ribbon Foundation (https://www.whiteribbon.ca/?lng=en) and the Walk a Mile in Her Shoes campaigns (https://www.walkamileinhershoes.org/)- Thrived in a fast-paced, competitive environment, consistently meeting high client demand while working long hours to ensure top-notch service and operational efficiency.

- Delivered exceptional customer service by managing client orders, resolving inquiries, and ensuring satisfaction through various communication channels (live chat, email, phone).- Collaborated with customers to create custom sticker designs, advising on layout, color, and branding.- Processed high volumes of orders, prioritizing tasks to meet production and shipping deadlines.- Supported marketing initiatives by contributing to social media content creation and assisting with design elements for campaigns.- Worked cross-functionally with design and production teams to ensure accurate and timely order fulfillment.