Sam Kneebone Email & Phone Number

Melbourne, Australia

• Providing AI-powered solutions for restaurants to enable growth, encourage higher spend and help to streamline operations• Key focus on QSR & enterprise clients (including c-level suite) & forming strategies to enable growth and commercial opportunities• Generate sales among client accounts, including reporting, up-selling and cross-selling• Develops and maintains long-term relationships with accounts & strategic partnerships• Strategic focus on scaling-up outlets within a brand to ensure the rollout of solutions continue & increased revenue• Makes sure clients receive requested products and services within timelines promised• Forecasts and tracks client account metrics with a strong focus on interpreting and analysing data• Manage projects within client relationships, working to carry out client goals while meeting company goals• Sound technical knowledge of TabSquare's products, POS and payment development & integrations• Identifies opportunities to grow business with existing clients• Develop a Customer Success Dashboard with automated notifications

Melbourne, Australia

Uber Eats is a platform and technology that connects the 3 sided marketplace of eaters, restaurants and an abundance of delivery partners in over 200+ cities. This is effectively giving time back to the people, helping restaurants and communities grow and allowing people the chance to try great food, anywhere at any time. This role predominantly involves handling the growth consultations and education sessions for our restaurant partners across ANZ. Other responsibilities included: Understanding all sides of the product in and out, submitting product improvement phabs to the engineers, partner success, data analysis and process design. There is weekly reporting to a manager to analyze the weekly targets, performance and forecasting of the operation.

Melbourne, Australia

- Work closely with local and interstate sales teams in order to produce a consistent weekly target- Assist with pushing clients through the salesforce funnel in a complicated step-by-step process whilst understanding and solving their unique hurdles- Utilize excel and salesforce skills to alter and operate the existing tools the whole team engages with daily- Held responsible for managing the quality control on all photography sessions completed for Melbourne Uber eats Restaurant Partners - Represent the company in a client based training daily which includes face-to-face group trainings and virtual trainings to clients each day - Be able to adapt to the constantly changing environment and then learn, understand and teach the updates to clients whilst being able to solve their queries - Manage time accordingly in order to complete the wide variety of necessary tasks

Melbourne, Australia

- Lead a team at times to engage with largely co-operative teamwork in assisting client and customer support- Be able to adapt to a fast-paced and dynamic company through rapid learning and development - Utilize communication skills to produce clear and concise communication each shift- Took ownership of escalated requests and solved new customer and client requests- Monitored all defects happening live in up to 16 cities at once and logged accordingly - Responded with the tools provided to extreme situations whereby which the marriage between demand and supply isn't consistent - Assisted in documenting investigations and creating a concise drafting report per shift

Melbourne, Australia

- Managing the budget for each build to ensure maximal profit upon completion- Undergo a monthly performance review from the executives - Resourcefully collecting quotes for different subcontracts and negotiating the price- Managing the performance of trades on numerous construction sites- Effective communication with clients, subcontractors and team members to maintain a professional and timely construction process- Competence with technology - Identifying potential problems on site early and providing solutions for the team to go forward- Required to deliver under pressure with constant unpredictable issues arising

Melbourne, Australia

- Responsible for managing opening/closing store and all register tasks- Being able to engage with a broad demographic- Work collaboratively with employee's to reach a daily target

Melbourne, Australia

- Consulted stakeholders on previous customer service experiences - Actively practised improving client services- Attentively noted customer complaints and requests- Provided feedback and reports to managersClients included: Westpac, Bank of Melbourne, Telstra, Yellow Pages, and the Australian Government.