Sam Knickerbocker Email & Phone Number

Remote

Kansas City, Missouri Area

 Provide logistic coordination services in a customer-centric role with timely communication of paramount importance. Constant coordination with inter-office teams to meet the ever-changing needs of our customer.  Led an effort to refine billing processes and data retrieval practices resulting in a need for fewer staff members dedicated to certain customers.  Primary contact for 115 domestic and international sites with a total of more than $4 million annual spend.  Designed automated reports that outline areas of focus to improve business continuity.  Deliver roughly $25,000 in annual savings through research, investigation and correcting financial records of 67,000 or more individual orders. Praised for top-notch customer service and facilitating strong relationships between business units – clients, carriers, buyers, etc.

 Inventory Management – Created and refined our inventory system by following a more sustainable platform. I saved the company money by reusing bottles instead of buying them weekly and invest in products with local companies which has cut our transportation cost down by 20%.  Quality Control – Maintain a consistent flow of conversation and facetime with our clients in order to meet every need they have. Coordinate contract meetings between the CEO of Fresh Approach LLC. and the Account Manager for each facility we have a contract with. Lead cleaning inspections to ensure the high standard of care we provide. Manage and train every employee for their position.  Contract Management – Manage scope and negotiate cost with our sub-trades (carpet cleaning, window washers, etc). Staff Manager – Coordinate and make presentations for weekly meetings with our employees. We go over quality control, cleaning inspections, employee concerns, and our goals for where we would like to be in the projected future or sometimes just by the next meeting.

Kansas City, Missouri Area

 Customer Service Frontline – First person in the office and first smiling face our clients see. Saved the law firm money at least 10% of annual earnings by cutting down how much we outsource by specializing in records management – Order case sensitive medical, billing, and other personal records then organize for chronological presentation, emphasizing subject matter particular to each case.  Managed office supply inventory and schedules for all staff and partners. Consistently producing deliverables against a deadline. Coordinate ABOTA (American Board of Trial Advocates) social functions of 50 plus judges, magistrates, attorneys, and associates through maintaining constant communication with each office.

Planned board meeting agendas and coordinated staff events. Managed office supply inventory Taught well-being practices at UMKC health fairs as well as coordinated follow-up research and counseling visits for interested students.Maintained a peaceful learning environment at the UMKC MindBody Connection office where I tutored students on writing skills.Created and Lead the Stress Management seminar

Environmental Studies, Educational Leadership And Administration, General

Bachelor Of Arts (B.A.), Environmental Studies

Certificate In Health Careers