2Nd Line Ecm Service Desk Analyst
CurrentAs a 2nd line support Analyst for ECM (Enterprise Content Management) Solutions such as Hyland OnBase, Hyland Brainware, Ancora, Currently Certificated for OnBase Certified Support Engineer for Partners.
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Sam Knight is listed as 2nd line ECM Service Desk Analyst at Kyocera at KYOCERA Document Solutions UK, a company with 200 employees, based in Reading, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Sam Knight.
Sam Knight previously worked as 2nd line ECM Service Desk Analyst at Kyocera Document Solutions Uk and 2nd line IOT Support Specialist at Kyocera Document Solutions Uk. Sam Knight holds Btec Nation In It (Mmm)/Ecdl (European Computer Driving Licence), Information Technology from Bracknell & Wokingham College.
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I am a highly motivated individual with a passion for working within the IT Industry. I’m creative, hard working, methodical, and logical. I show great strengths in problem solving and have good communication skills and networking abilities. I am self-motivated to work independently to meet deadlines and I am also able to work as an active team member. I enjoy coaching and training other people and helping them develop.
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Reading, England, United Kingdom
As a 2nd line support Analyst for ECM (Enterprise Content Management) Solutions such as Hyland OnBase, Hyland Brainware, Ancora, Currently Certificated for OnBase Certified Support Engineer for Partners.
Reading, England, United Kingdom
Skills Demonstrated: Self Management and organisation; Working to deadlines, Advance Excel use Power Query and Pivot tables, Creating Dashboard's to Visualise data.In the IOT(Internet of Things) team we were tasked bringing IOT printers online to the KFS system for automatic toner ordering and automatic metering.
Reading, England, United Kingdom
Skills Demonstrated; Leadership, SLA Management, stat collation, call management and handling, and escalation management.Working on the Customer site, I am challenged on a daily basis to manage expectations with key stakeholders regarding BAU support. This includes the Customer and internal Fujitsu management. I support new members of the team by training.
Reading, England, United Kingdom
Skills Demonstrated: Customer facing, complex and demanding software including Apple Mac, Remote and European support,Essential Skills Demonstrated: MAC Support, Customer facing environment working, Adaptive skills learning, and Training.
Bracknell, England, United Kingdom
Skills demonstrated; Technical understanding Windows based IT systems, Customer support, Remote support, Dealing with VIPs,
Bracknell, England, United Kingdom
Skills demonstrated; Building devices for colleagues across the UK, Time Management – Working to and meeting deadlines, setting expectations, stakeholder management, self-motivated in lone role to complete all tasks expected.
Bracknell, England, United Kingdom
Skills demonstrated; Managing people, providing meaningful feedback, Call Quality, Coaching team with new skills, dealing with escalations/complaints, good understanding of client’s operations, providing stats on productivity/volumes.
Bracknell, England, United Kingdom
Skills Demonstrated; great communication skills, call handling, time management, productivity focused, dealing with technical enquires, Team working, dealing with difficult customers, self-motivated.
Bracknell, England, United Kingdom
Essential Skills Demonstrated: Organisational, documenting, Self Management and efficiency.Personal Development: Team working, Time management, General Management and Office Experience.
Other employees you can reach at kyoceradocumentsolutions.co.uk. View company contacts for 200 employees →
Glyndwr Wellington
Colleague at Kyocera Document Solutions Uk
Greater Reading Area, United Kingdom
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Nick Miller
Colleague at Kyocera Document Solutions Uk
Reading, England, United Kingdom, United Kingdom
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Darren Levy
Colleague at Kyocera Document Solutions Uk
Birkenhead, England, United Kingdom, United Kingdom
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Alec Pearson
Colleague at Kyocera Document Solutions Uk
United Kingdom, United Kingdom
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Anne Griffin
Colleague at Kyocera Document Solutions Uk
Liverpool, England, United Kingdom, United Kingdom
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Mounika Pagolu
Colleague at Kyocera Document Solutions Uk
Reading, England, United Kingdom, United Kingdom
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Rebecca Corbett
Colleague at Kyocera Document Solutions Uk
Bodicote, England, United Kingdom, United Kingdom
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Tony Callaghan
Colleague at Kyocera Document Solutions Uk
Birmingham, England, United Kingdom, United Kingdom
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Nick Canham
Colleague at Kyocera Document Solutions Uk
United Kingdom, United Kingdom
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Mario Veit
Colleague at Kyocera Document Solutions Uk
Stevenage, England, United Kingdom, United Kingdom
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Sam Knight works for KYOCERA Document Solutions UK.
Sam Knight is listed as 2nd line ECM Service Desk Analyst at Kyocera at KYOCERA Document Solutions UK.
Sam Knight is based in Reading, England, United Kingdom while working with KYOCERA Document Solutions UK.
Sam Knight has worked for Kyocera Document Solutions Uk, Fujitsu Uk, Adecco, and Pitney Bowes.
Sam Knight's colleagues at KYOCERA Document Solutions UK include Glyndwr Wellington, Nick Miller, Darren Levy, Alec Pearson, and Anne Griffin.
You can use AeroLeads to view verified contact signals for Sam Knight at KYOCERA Document Solutions UK, including work email, phone, and LinkedIn data when available.
Sam Knight holds Btec Nation In It (Mmm)/Ecdl (European Computer Driving Licence), Information Technology from Bracknell & Wokingham College.
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