Sam Knight
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Sam Knight Email & Phone Number

2nd line ECM Service Desk Analyst at Kyocera at KYOCERA Document Solutions UK
Location: Reading, England, United Kingdom 10 work roles 1 school
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Role
2nd line ECM Service Desk Analyst at Kyocera
Location
Reading, England, United Kingdom
Company size

Who is Sam Knight? Overview

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Quick answer

Sam Knight is listed as 2nd line ECM Service Desk Analyst at Kyocera at KYOCERA Document Solutions UK, a company with 200 employees, based in Reading, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Sam Knight.

Sam Knight previously worked as 2nd line ECM Service Desk Analyst at Kyocera Document Solutions Uk and 2nd line IOT Support Specialist at Kyocera Document Solutions Uk. Sam Knight holds Btec Nation In It (Mmm)/Ecdl (European Computer Driving Licence), Information Technology from Bracknell & Wokingham College.

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Email format at KYOCERA Document Solutions UK

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KYOCERA Document Solutions UK

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Profile bio

About Sam Knight

I am a highly motivated individual with a passion for working within the IT Industry. I’m creative, hard working, methodical, and logical. I show great strengths in problem solving and have good communication skills and networking abilities. I am self-motivated to work independently to meet deadlines and I am also able to work as an active team member. I enjoy coaching and training other people and helping them develop.

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Sam Knight's current company

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KYOCERA Document Solutions UK
Kyocera Document Solutions Uk
2nd line ECM Service Desk Analyst at Kyocera
reading, reading, united kingdom
Employees
200
AeroLeads page
10 roles

Sam Knight work experience

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2Nd Line Ecm Service Desk Analyst

Current

Reading, England, United Kingdom

As a 2nd line support Analyst for ECM (Enterprise Content Management) Solutions such as Hyland OnBase, Hyland Brainware, Ancora, Currently Certificated for OnBase Certified Support Engineer for Partners.

May 2022 - Present

2Nd Line Iot Support Specialist

Reading, England, United Kingdom

Skills Demonstrated: Self Management and organisation; Working to deadlines, Advance Excel use Power Query and Pivot tables, Creating Dashboard's to Visualise data.In the IOT(Internet of Things) team we were tasked bringing IOT printers online to the KFS system for automatic toner ordering and automatic metering.

Jun 2021 - May 2022

2Nd Line Support Technical Lead

Reading, England, United Kingdom

Skills Demonstrated; Leadership, SLA Management, stat collation, call management and handling, and escalation management.Working on the Customer site, I am challenged on a daily basis to manage expectations with key stakeholders regarding BAU support. This includes the Customer and internal Fujitsu management. I support new members of the team by training.

Oct 2018 - Jun 2021

2Nd Line Support Technical Lead

Apr 2009 - Jun 2021

2Nd Line Support Technician

Reading, England, United Kingdom

Skills Demonstrated: Customer facing, complex and demanding software including Apple Mac, Remote and European support,Essential Skills Demonstrated: MAC Support, Customer facing environment working, Adaptive skills learning, and Training.

Apr 2016 - Oct 2018

Ids (Internal Deskside Support) 2Nd Line Support Technician

Bracknell, England, United Kingdom

Skills demonstrated; Technical understanding Windows based IT systems, Customer support, Remote support, Dealing with VIPs,

Apr 2013 - Apr 2016

(Internal It Device Builds) Build Room Technician

Bracknell, England, United Kingdom

Skills demonstrated; Building devices for colleagues across the UK, Time Management – Working to and meeting deadlines, setting expectations, stakeholder management, self-motivated in lone role to complete all tasks expected.

Jan 2011 - Apr 2013

(Mod Account)Pse (Product Support Engineer) – Sc Cleared

Bracknell, England, United Kingdom

Skills demonstrated; Managing people, providing meaningful feedback, Call Quality, Coaching team with new skills, dealing with escalations/complaints, good understanding of client’s operations, providing stats on productivity/volumes.

May 2009 - Jan 2011

(Mod Account) It First Line Support Desk Agent – Sc Cleared

Bracknell, England, United Kingdom

Skills Demonstrated; great communication skills, call handling, time management, productivity focused, dealing with technical enquires, Team working, dealing with difficult customers, self-motivated.

Sep 2008 - May 2009

Goods In/Mail Operator

Bracknell, England, United Kingdom

Essential Skills Demonstrated: Organisational, documenting, Self Management and efficiency.Personal Development: Team working, Time management, General Management and Office Experience.

Apr 2007 - Sep 2008
Team & coworkers

Colleagues at KYOCERA Document Solutions UK

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1 education record

Sam Knight education

FAQ

Frequently asked questions about Sam Knight

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What company does Sam Knight work for?

Sam Knight works for KYOCERA Document Solutions UK.

What is Sam Knight's role at KYOCERA Document Solutions UK?

Sam Knight is listed as 2nd line ECM Service Desk Analyst at Kyocera at KYOCERA Document Solutions UK.

Where is Sam Knight based?

Sam Knight is based in Reading, England, United Kingdom while working with KYOCERA Document Solutions UK.

What companies has Sam Knight worked for?

Sam Knight has worked for Kyocera Document Solutions Uk, Fujitsu Uk, Adecco, and Pitney Bowes.

Who are Sam Knight's colleagues at KYOCERA Document Solutions UK?

Sam Knight's colleagues at KYOCERA Document Solutions UK include Glyndwr Wellington, Nick Miller, Darren Levy, Alec Pearson, and Anne Griffin.

How can I contact Sam Knight?

You can use AeroLeads to view verified contact signals for Sam Knight at KYOCERA Document Solutions UK, including work email, phone, and LinkedIn data when available.

What schools did Sam Knight attend?

Sam Knight holds Btec Nation In It (Mmm)/Ecdl (European Computer Driving Licence), Information Technology from Bracknell & Wokingham College.

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