Healthcare Project – Envision HealthcareLed projects focused on optimizing healthcare service operations, ensuring seamless workflows and system functionality in a 24/7 on-call rotation environment.Spearheaded automation and developed standardized procedures across customer environments, contributing to the efficient operation of new cloud and healthcare workflows.Collaborated across teams with engineers, developers, and cross-functional members to troubleshoot system issues and optimize both M365 services and healthcare systems, using ServiceNow Management for issue tracking.Implemented best practices for cloud and healthcare operations, driving continuous improvement in processes, including HL7 standards for data exchange, PACS system configuration, and validation.Developed and refined SOPs, ensuring compliance with healthcare regulations for projects like Envision Healthcare and Intelirad operations.Established and reported key performance metrics to measure the effectiveness of operational improvements and processes.Embodied organizational culture and values, ensuring alignment with project goals and operational standards.

Banking Project - AIBEfficiently resolved tech issues leading to high customer satisfaction. Installed, configured, and troubleshot software in VMs, addressing compatibility and network infrastructure problems. Utilized Zendesk and ServiceNow for documentation and ticketing. Collaborated with onsite teams to monitor services and uphold SLAs. Developed training materials for project processes.