Sam Kosh Email & Phone Number

Petawawa, On, Ca

Analytics strategy and process improvement – develop and further refine our analytical capabilities by delivering actionable reporting and insight into our business to help drive efficiencies and more consistency/alignment among our network of practicesProject management – manage and oversee a team of 3+ and growing to successfully execute various analytics projects/tasks by effectively delegating responsibility and ensure the team is headed in the correct directionProvide mentorship, guidance, and training to the business intelligence team, as well as deliver end of year performance reviewsDesign and develop dashboards and various ad-hoc reporting required for the operational field team to make more informed and data driven decisionsWork collaboratively with various stakeholders to define meaningful and actionable KPIs to measure operational performance and assess the ongoing health of clinics along a number of dimensionsProactively spot trends and correlations through analyzing and combining various data sourcesExtract and organize data to support home office initiatives such as pricing compliance work, ecommerce platform sales, inventory management, labour management, etc. Identify key areas of risk and opportunity, communicating these effectively to the operations team and clinic partners and helping drive actionable recommendations in straightforward and simple languageRecommend improvements to streamline processes regarding data flow and data quality to improve data accuracy, usability, and valueEnsure successful end-to-end development and adoption of various reports and dashboards provided to stakeholders through education and training on how to use them and monitoring of overall usageSynthesize and present weekly/monthly operational performance updates to field team and senior management

Remote

Support various stakeholders in making data driven decisions through analyzing large sets of data and presenting actionable insights to help better understand operational performance. Utilizing BI Tools (Power BI) to develop and maintain reports and dashboards, combining data from various sources (SQL, Azure, internal tools).Design and develop dashboards and various ad-hoc reporting required for the operational field team to make more informed and data driven decisions.Proactively spot trends and correlations through analyzing and combining various data sources.Identify key areas of risk and opportunity, communicating these effectively to the operations team and clinic partners and helping drive actionable recommendations in straightforward and simple language.Recommend improvements to streamline processes regarding data flow and data quality to improve data accuracy, usability, and value.Synthesize and present weekly/monthly operational performance updates to field team and senior management.

Ontario, Canada

Produce various reports outlining department performance, trends, forecasts, and comparisonsProvide detailed analysis of datasets to aid in strategic decision making, and to provide expert opinions and advice to Senior leadershipExtensively utilize SQL queries, Visual Basic scripts, Excel Power Query, and complex MS Excel formulas to gather and transform dataDevelop and implement outbound calling campaign strategies for Collections and Sales activitiesVisualize and communicate key business metrics to leadership teams for ad hoc projectsAutomation of various reports through Microsoft Power BI utilizing various data sources such as SQL databases, Salesforce Object queries, Genesys dialer data, and SharePoint dataCollaborate with various department leaders to understand the reporting needs

Hamilton, Ontario

Monitor the performance of team members and keep them on track towards hitting sales goals. Ensure a strong sales ethic and provide support where needed. Ensure payroll information is accurate and submitted on time. To generate reporting of hourly statistics through extensive use of Microsoft Excel that is to be sent to the client daily.Leadership skills developed by supporting new agents once they have launched and offering personal coaching sessions in both the Hamilton and Toronto office sites.Able to effectively balance responsibility through watching sales statistics, one-on-one mentoring for other agents, general floor support duties and various administrative tasks.Excellent customer service skills developed through handling escalated calls and swiftly resolving complex problems and diffusing heated customer situations.

Newcastle Under Lyme, United Kingdom

Completing the activation of mobile phone contracts, take one-off payments for handsets from customers, dispatch of handsets and to train new starters on the job. Duties also involved ensuring a targeted amount of work every day was completed and to keep productivity levels as high as possible whilst also maintaining high levels of accuracy and professionalism.Excellent customer service skills acquired through handling calls regarding payment of handsets for customers.Able to be an effective team member as we all worked towards collective goals and consistently overachieved.Responsible for selecting tariff details for customers, activation of cellular phones, and handling sensitive data whilst always conforming to the Data Protection Act.