Sam Kubisa Email & Phone Number

Leeds, West Yorkshire, United Kingdom

North West

Yorkshire

• Directing the day-to-day operations of Yorkshire region stores with an annual turnover of more than £10 million
• Overseeing P&L, business, new store openings, inventory, customer relations, product preparation and order delivery
• Analysing and planning sales and organising marketing events and promotional plans accordingly
• Responsible for recruitment and retention, supervision and training of staff members, and for monitoring employee breaks and shift changes
• Identifying talented employees across stores and developing them through training programmes
• Representing Five Guys stores with inspiring leadership, passion, energy and knowledge

United Kingdom

• Played a key role in overseeing the entire region encompassing 81 stores, developing processes and procedures to streamline operations and enhance revenue performance
• Provided professional services to 26 franchisees to help ensure compliance with company standards in regards to finance, marketing and promotions, store openings, and re-designs and staff training
• Demonstrated strong focus on customer service with customer complaints reduced to a small fraction compared with other shops in the region
• Confidently exhibited strong leadership skills, dealings with multiple corporate partnerships - boosting profits and expanding brand recognitionKey AchievementEffective management led to franchisee sales growth, up 5%.

United Kingdom

• Responsible for hiring and training staff, overseeing a team of 16 members, cultivating an environment of high motivation and positive engagement to maximise productivity
• Instituted strict budgeting protocols for wages and supplies, as well as monitoring and reporting on sales and inventory management
• Effectively maintained the operation in full compliance (health and safety, data protection and college-specific requirements) during entire tenureKey Achievements
• Steered efforts towards achieving continued profitability and healthy revenue margins, successfully increasing net sales by 57%
• Acted as commercial retail manager in his absence, holding responsibility for the Costa Coffee Shop, Subway, Art Shop and Gym

Hastings

• Actively managed all facets of a thriving retail operation, including marketing, sales, stock control, customer service and staffing
• Generated detailed daily, monthly, quarterly, and yearly reports related to business, staff and profit

United Kingdom

• Served in a 7-month tour of Iraq as a RAF squad member and qualified battle field medic and signaller
• Delivered creative training solutions and staff guidance, winning awards for training in Drill & Deportment and Top Shot