Develop new and existing client relationships through calls, networking, email, and word of mouth. Monitor client’s satisfaction and update strategies when necessary. Advise and support clients, offering solutions and tactics to help achieve their business goals. Responsible for the team to ensure that HB Towing provides the expectations are met for our clients. Develop reports to outline project status, budget date and other information. Adhered to store policies and procedures to maintain regulatory and legal compliance. Evaluated stores performance by receiving, analyzing and incorporating feedback from clients to implement action plans for improvements. Set challenging yet attainable goals to encourage continuous staff development. Monitored dispatch board and adjusted call priorities regularly based on caller needs. Trained employees on additional job positions to maintain coverage of roles. Dedicated to working closely with employees and clients to maximize productively and optimize procedures.

Serves as lead analyst and assumes overall responsibility for preparation of monthly, quarterly and annual Federal and State fiscal reports for submission to the Social Security Administration and the departmental Budget Bureau. Collects and analyzes fiscal input from Division components, projects program resource needs, and makes recommendations to management. Acts as a liaison, with the SSA Regional Office staff, on fiscal issues for SSA funded components in DDSD. Provides management with expenditure projections and prepares ad hoc reports as needed. Acts as liaison, with the department’s Budget Bureau, on fiscal issues for the State Programs component. Participates in the preparation of the department’s annual Funds Availability Report for State Programs. Tracks data, from various organizational units within the division, related to expenditures for personnel resources. Participates in the preparation of Annual and Quarterly Spending Plans for SSA, including actual expenditures to date, encumbrances, and projected expenditures for the remainder of the fiscal year.

Directed, assisted and provided recommendations to staff and supervisors regarding administrative, personnel, budgetary, and confidential matters. Established and maintained tactful and cooperative working relationships with staff, contractors, vendors, and clients. Maintained updated on all policies, objectives, and constraints. Independently drafted and executed justification requests for services by providing consultative services to executives, and formulated recommendations to management, in order to abide by Verizon Wireless provisions and in accordance with state laws, policies, and provisions. Provided leadership and direction to staff on various issues, assignments, and projects. Managed reimbursement contracts, from contract award to contract expiration, which included coordinating contract language with legal office and executives. Periodic on-site program and standards compliance reviews of contracts including observation of customer/client activities. Managed and tracked work authorizations tied to contract deliverables. Maintained and strengthened partnerships of contract vendors and stakeholders. Assisted in the research and preparation of reports, project proposals, and budgets. Evaluated effectiveness of contracts and deliverables.

Plan, direct, monitor, coach, mentor and evaluate the work activities of peers. Administer the development and management of contracts and development of vendor management plans, onboard all new employees, training and development. Develop, track, manage project financials, and develop and submit project cost reports to management. Work closely and ensure support is provided to management and peers regarding all aspects of ensuring integrity and accountability in every step of administration and support. Management of procurement, negotiations, invoice review and approval, and contract close-out of various administrative duties. Manage the development of interpreting statewide policy and procedures, reviewing new and existing legislation and advising the owner on the impact to ensure the mission and strategic goals are met, in accordance with legislation, dry cleaning regulations, and the State & federal laws. Oversee and support the owner by developing and implementing strategic goals and objectives, evaluating progress towards successful completion of goals. Provide advisory guidance to the owner in resolution of marketing strategy related risks and issues, development of business processes. Represent the owner in customer/client strategy meetings. Lead and mentor apprentice level staff in development and management of all bakery activities. Monitor and report on project performance to the owner. Implementation and development of business processes and facilitate training sessions to all staff. Assist documenting business problems, requirements, and solution alternatives. Formulate, lead, and implement corrective actions plans, which remediate specific risk, based upon federal, state. Review contract proposals: prepare the scopes of work, schedules, special conditions, and measurable and economic objectives that will be used to determine project success, as well as any other materials necessary to finalize developments/projects.