Sam Lacy is a Director of Outbound Logistics at Thuma at Thuma. He possess expertise in research, public speaking, marketing, customer service, public relations and 8 more skills. Colleagues describe him as "Sam is a respectful, humble, and thoughtful leader that knows how to build an efficient operation. In both our San Francisco and Chicago markets, Sam rightfully earned the respect of his team by setting high expectations, coaching to those standards, and exhibiting a willingness to jump into the operation when necessary. His operation had very low turnover, they hit processing targets day after day, and he shared their best practices across markets, which put our entire organization in the best position to succeed. At Shyp, Sam earned the respect of those around him at all levels of the organization and with his work ethic, I’m confident he will help drive any organization forward.", "Sam was a great asset at the Green Mountain Care Board. We are a new state agency, created in 2011, and Sam's adaptability was key to our organization. Sam provided critical executive support to the Green Mountain Care Board Chair and all of the GMCB members. In his position, he quickly learned how to provide constituent services to callers and those wanting to provide comment to the GMCB. Sam's background was not in health care before taking the position on the Board, but his substantive knowledge and his policy skills developed rapidly over his time with the GMCB.", and "Among Sam's remarkable traits is his fierce sense of customer service: As the contact point for a Board on the sharp edge of health reform, he fielded a daunting range of calls, e-mails and letters from people with questions (and often complaints) about medical care, insurance and the government. He was passionate about ensuring that each person got connected with an appropriate response. This required considerable skills in building relationships with people all over the health system and, at times, diplomatically coaxing a response from people who don't always have such a keen sense of customer service. While he takes personal responsibility for tasks, Sam also understands and demonstrates in teamwork. As a consultant working with the Board, I appreciated how well he played his role as the one who always knew who on the team was doing what, where and when. Sam's simply the kind of person you want on your team."