Department Head
West Mall Shopping Centre & Kallang Wave Shopping Mall
Accomplishments• The company's youngest Department Head (22 Years Old) • Supervised team of up to five staff members.• Increased department sales by 30% in 2012 by rolling out personal initiative and strong leadership - Managed the daily operations of Harvey Norman’s retail outlet.- Responsible in generating sales and profitability for the department.- Attend to customer issues and complaints.- Grow sales, create marketing strategies, design merchandising display, liaise with external vendors, managing a sales team and providing customer solutions- Attend to staff related matters including recruitment, duty roster, disputes, personal presentation, trainings, product knowledge and etc.- Work closely with purchasers and supplier to find out on newly arrive stocks and arrange to transfer them into the store for display purpose.- Run external events such as Harvey Norman Expo Sale, Major events such as Sitex Show, Comex Show, PC Show, IT Show.- Possess effective planning and analytical skills- Possess effective negotiation and communications skills- Service oriented and a team player- Using information technology to record sales figures, for data analysis and forward planning- Organizing special promotions, displays and events- Occasionally planing promotion and advertisement for digital imaging products on newspaper.