Sam Laitinen is a Professor and Coordinator - Cybersecurity and Networking at Sault College of Applied Arts and Technology. He possess expertise in call center, process improvement, team management, workforce management, quality management and 45 more skills. He is proficient in English. Colleagues describe him as "Sam is an exceptional Training and Quality Manager. He inspires people to strive for whatever goals they want to reach. He has proven training, people management, quality assurance and BPO expertise. Working with Sam at Transcom is probably the most fruitful, satisfying and best years in my professinal life." and "Sam is a dedicated, thoughtful, intelligent leader. Sam has always been an effective facilitator of learning, largely due to his ease in building rapport with his students and his innate ability to impart knowledge; skills that also served him very well in the role of Training Manager."