Sam Lander Email & Phone Number

Bracknell

Responsible for the day to day operations of the Anglian Water Unified Communications architecture which includes a Genband SBC, Experius SIP server, Genesys Contact Centre, Streamwide Voicemail, Verint Call Recording, Mastercard Web Server and various hosting elements.Primary point of contact for platform vendors and the legacy Genband C20 VoIP switch.Performing complex changes and debugging.Providing expert knowledge to peers and management.Service delivery of the pre-production environment ensuring that updates, patches and service enhancements can be tested and deployed.Key Achievements in this role• Integration of SIP trunks from SBC to Cap Geminis Lync platform• Implementation of VoIP gateways to reduce customer spend by 20%• Upgrade of SBC and Experius to latest release• UAT during integration and after upgrades/patching• Building lab to test new hardware and software drops• Migration of users to new platform• Resolution of DPA and call recording issues to adhere to PCI compliance• Configuration and debugging of contact centre applications

Newbury

Responsible for providing presales management to the iHub sales team and external channel partners. Also responsible for customer retention, training, billing issues, hardware and software support.Key Achievements in this role• Project managed and installed VoIP to all Christian Aid sites in the UK• Customer engagement and training• Configuration and commissioning of SIP and C7 trunks• Successful retention of customers

Egham

• New products and switch expansion on C20/CS2K• Trouble shooting• Numerous upgrades• Call Recording/Voicemail/IVR• SIP Trunks/IP endpoints• Primary point of contact for all vendors• Final point of escalation for technical issues• Billing development

Livingstone

• Subject Matter Expert to mentor THUS engineers• C20 trouble shooting

Reading, United Kingdom

• Creating service solutions• End-to-end processes• Impact assessments and technical service design

Egham

• Universal and centrex translations• Testing centrex features• Creating documentation• C7 interconnect testing• Audiocodes and mediatrix testing• Billing

Maidenhead

• Writing and implementing test cases• Configuring and testing network centrex and ACD• C20 translations for virtual messaging over IBN7• Billing concepts

Reading, United Kingdom

• Writing system test plans to test Marconi soft switch• Feature interaction with DMS100• CDRs

Hook

• Contact Centre product engineer• Geographic Number Portability, Carrier Pre Select• Centrex enhancements• Web and voice access to Periphonics IVR platform• Intelligent Networks

London, United Kingdom

• Performed trials with Lucent, Nortel and Ericson to Q784 spec• Number portability, call monitoring, advice of charge

London, United Kingdom

• Switch upgrades• Training• Protocol analysis• Traffic statistics, least cost routing, billing issues• Product engineering• Technical support for sales force

London, United Kingdom

• Standardising translations• C7 interconnect• Least Cost Routing• Fault rectification

London, United Kingdom

• Configuration of network centrex for Norwich Union• Technical support• Billing/SMDR issues

Slough

• Managed a team of four engineers• Operations and Maintenance of DMS, SXC, Voicemail and IVR• Scoping of disaster recovery switch• Numerous upgrades• Dealing with escalations• Liaising with vendors• Day to day running of switch• Resolving technical and billing issues

London, United Kingdom

(From 1981 - Apprentice to Technician to Technical Officer)Project team leader and supervisor in charge of site as Clerk of Works in order to construct System X Remote Concentrator Units. Testing and bringing into service after withdrawal of contractors including PCM links to host, exchange data, customer’s datafill, faultfinding, auditing, documentation, power feeds, hardware changes. Installation and commissioning of ISDN2, PCM, Rates, Call forwarding equipment, Telecom Red, alarm concentrating units, call loggers and miscellaneous equipment, 60 channel TDM telex exchange construction.Completed a three-year apprenticeship involving all aspects of telephony equipment.