Sam Lander Email & Phone Number

Bracknell

• Responsible for the day to day operations of the Anglian Water Unified Communications architecture which includes a Genband SBC, Experius SIP server, Genesys Contact Centre, Streamwide Voicemail, Verint Call Recording.
• Integration of SIP trunks from SBC to Cap Geminis Lync platform
• Implementation of VoIP gateways to reduce customer spend by 20%
• Upgrade of SBC and Experius to latest release
• UAT during integration and after upgrades/patching
• Building lab to test new hardware and software drops

Newbury

• Responsible for providing presales management to the iHub sales team and external channel partners. Also responsible for customer retention, training, billing issues, hardware and software support.Key Achievements in.
• Project managed and installed VoIP to all Christian Aid sites in the UK
• Customer engagement and training
• Configuration and commissioning of SIP and C7 trunks
• Successful retention of customers

Egham

• New products and switch expansion on C20/CS2K
• Trouble shooting
• Numerous upgrades
• Call Recording/Voicemail/IVR
• SIP Trunks/IP endpoints
• Primary point of contact for all vendors

Livingstone

• Subject Matter Expert to mentor THUS engineers
• C20 trouble shooting

Reading, United Kingdom

• Creating service solutions
• End-to-end processes
• Impact assessments and technical service design

Egham

• Universal and centrex translations
• Testing centrex features
• Creating documentation
• C7 interconnect testing
• Audiocodes and mediatrix testing
• Billing

Maidenhead

• Writing and implementing test cases
• Configuring and testing network centrex and ACD
• C20 translations for virtual messaging over IBN7
• Billing concepts

Reading, United Kingdom

• Writing system test plans to test Marconi soft switch
• Feature interaction with DMS100
• CDRs

Hook

• Contact Centre product engineer
• Geographic Number Portability, Carrier Pre Select
• Centrex enhancements
• Web and voice access to Periphonics IVR platform
• Intelligent Networks

London, United Kingdom

• Performed trials with Lucent, Nortel and Ericson to Q784 spec
• Number portability, call monitoring, advice of charge

London, United Kingdom

• Switch upgrades
• Training
• Protocol analysis
• Traffic statistics, least cost routing, billing issues
• Product engineering
• Technical support for sales force

London, United Kingdom

• Standardising translations
• C7 interconnect
• Least Cost Routing
• Fault rectification

London, United Kingdom

• Configuration of network centrex for Norwich Union
• Technical support
• Billing/SMDR issues

Slough

• Managed a team of four engineers
• Operations and Maintenance of DMS, SXC, Voicemail and IVR
• Scoping of disaster recovery switch
• Numerous upgrades
• Dealing with escalations
• Liaising with vendors

London, United Kingdom

(From 1981 - Apprentice to Technician to Technical Officer)Project team leader and supervisor in charge of site as Clerk of Works in order to construct System X Remote Concentrator Units. Testing and bringing into service after withdrawal of contractors including PCM links to host, exchange data, customer’s datafill, faultfinding, auditing, documentation.