Sam Lang Email & Phone Number

Birmingham, England, United Kingdom

-Working in a fast-paced environment ensuring all aspects of the operations are run efficiently and that set targets are hit on a daily basis.- Onboarding and training new couriers on the Just Eat brand to a high standard.- Dealing with courier’s issues over the phone, email and in person effectively.- Being the main point of contact for courier captains whilst ensuring that they are carrying out their roles diligently with monthly 1-2-1 reviews.- Responsible for the… Show more -Working in a fast-paced environment ensuring all aspects of the operations are run efficiently and that set targets are hit on a daily basis.- Onboarding and training new couriers on the Just Eat brand to a high standard.- Dealing with courier’s issues over the phone, email and in person effectively.- Being the main point of contact for courier captains whilst ensuring that they are carrying out their roles diligently with monthly 1-2-1 reviews.- Responsible for the terminations of couriers from internal systems in addition to liaising with third party recruitment agency about their status.- Maintaining and updating live documents at all times. - Being part of the team that assisted in the start up of the Just Eat Takeaway Scoober project in the city- Training coordinators on the shifter software and warehouse management systems.- Demonstrated effective use of software programs e.g. Salesforce, Fountain, Workday Show less

Birmingham, England, United Kingdom

I was directly involved in supporting couriers when starting and finishing their shifts. This involved supplying and scanning equipment such as E-Bikes, protective gear and uniform. One of my main responsibilities was to induct new couriers into the company, from my first hand experience I knew all the tips and tricks of how to do the job effectively. When inducting new couriers I developed my confidence as I had to give presentations on a daily basis to groups up to 12 individuals on the in… Show more I was directly involved in supporting couriers when starting and finishing their shifts. This involved supplying and scanning equipment such as E-Bikes, protective gear and uniform. One of my main responsibilities was to induct new couriers into the company, from my first hand experience I knew all the tips and tricks of how to do the job effectively. When inducting new couriers I developed my confidence as I had to give presentations on a daily basis to groups up to 12 individuals on the in and outs of the job. I also supported the operation coordinators by following orders to help couriers in need when they had accidents on the road, this involved me calling ambulances and assisting couriers when hurt. Show less

Birmingham, England, United Kingdom

Responsible for delivering Just eat orders around Birmingham in which I was recognised for my hard work and was encouraged to apply for the team leader role after 2 months as a courier

Master'S Degree, Sports Psychology, Pass

Bachelor'S Degree, Psychology, 2:1

A-Level, Product Design, C

A-Levels, Psychology, A

A-Levels, Physical Education, B