Responsible for Online Planning & Production• Maintained robust QA/QC processes with the goal of achieving measurable effectiveness against internal/supplier SLAs and KPIs through improved briefings on our quality expectations and processes.• Proactively discovering and implementing efficiencies, while collaborating with all internal and external stakeholders.• Creates and updates a transparent business planning module that organises work for all channels, including reporting, capacity and outside delivery.• Has complete control over the digital planning module and project controls, enabling the effective execution of several high-value projects.• Developed and maintained digital financial services workflows to guarantee that the company complies with FCA criteria.• Fostered good working relationships with key internal and external stakeholders, such as internal/external Marketing, Buying, CRM and Creative departments.• Handles and communicates any alterations to the status of the schedule, as well as any possible consequences for cost, time, and quality.• Controlled and challenged changes to make sure it complies with organisational requirements, minimising costs related to late adjustments and supporting in risk mitigation across all channels.• Created standards for planning, scheduling, and workflow to provide adherence, reporting, a timeframe, SLAs, KPIs, and delivery to channel for internal and external teams.• Promotes and aids in the systems, equipment, and workflow procedures for effective planning, scheduling, and workflow.

Responsible for all Multi channel production and workflow management• Digital workflow management to monitor the progress of all artwork from design to build approval.• Takes ownership of and advocatesfor operational effectiveness of workflow, planning, and scheduling systems, tools, and processes.• Constantly seeks ways to improve and provide outstanding product management for quick distribution of all product assets to all channels.• Liaised with the Planning and Scheduling team on status of photography shoots ensuring all product assets were shot and available as perproduction milestones.• Controlled production-related problems, alert senior management to any problems that can affect delivery.• Managed the paper production workflows and QCing of artwork, checking progress of images and reacting accordingly when errors/anomalies occur.• Developed excellent working knowledge of industry trends and improvements in processes.• Update key stakeholders in daily production meetings as to the status of each job raising any risk to key milestones and if required instructing on what needs to happen to bring back on track.