- Communicate directly with customers over email and socials to resolve any inquiries, feedback or issues- Research, select, and communicate with content partners- Write SMS copy and manage the schedule of SMS and Socials posting campaigns; built out the SMS flow in Klaviyo- Research manual resources focusing on intersectional menopause, pelvic floor, period/hormone cycles, and other issues relating to reproductive bodies- Provide UX + CX perspectives to website and socials copy and images- Keep track of fulfillment and production issues and communicate with larger team when necessary- Update Shipvine, Mirakl, & Shopify on daily basis- Assist in and manage on-site photoshoots- Select and manage social gifting for product and seasonal color launches

- Provide intensive one-on-one advising (30 min-1 hour) on job and internship applications, resume construction, cover letter writing, and interviewing best practices for undergraduate students.- Demonstrate active listening, emotional support, and referrals to students dealing with issues ranging from imposter syndrome in the workplace to anxieties about searching for jobs during 4-hour bi-weekly shifts. - Communicate regularly with a 10-person team including one supervisor about shift coverage, questions that arise during shifts, and general workplace updates via GroupMe.

- Forged relationships with parents, alumni, and friends of the university of all ages and backgrounds over the phone; secured their respect and solicited financial gifts through ensuring discretion and employing a casual, persuasive and personable rapport.- Memorized facts on and data points of the 20 Columbia University schools, annual funds (Giving Day), ~15 donor types, ~3-5 yearly seasonal initiatives, and matching programs to effectively communicate to potential donors.- Demonstrated attention to detail while collecting prospect informational updates, such as addresses, phone numbers, emails, etc. in order to maintain accurate and up-to-date constituent records.

- Curated and maintained the Instagram @fits4portland, amassing >500 followers in ~3 weeks to connect to customers, raising $3,587 for the Portland Stripper Strike and Don’t Shoot PDX through reselling clothes. - Liaised and collaborated with activists of Haymarket Pole Collective; assessed and revised promotional materials to best market the fundraiser and educate the public on the organization’s mission and goals.- Implemented a professional protocol for managing donations through Venmo, PayPal, and cash transactions that ensured transparency and accountability. - Coordinated with over 150 donators and buyers over the phone, email, and social media DMs to determine pick-up and drop-off meetings, along with transporting over 80 lbs. of merchandise at a time.