Sam Leflar Email & Phone Number

Dallas, TX United States

Sendero is a full-service management consulting firm focused on one thing: empowering rapid, significant, and measurable results. We provide large and mid-sized organizations with management consulting services that empower them to improve performance, increase efficiencies, and implement fundamental transformation. Our experts provide guidance in.

TX

IT Project Management role focused in Utilities sectorLead delivery of complex IT projects for stakeholders across client organizationInternally focused efforts include: website assessment, RFP work, digital marketing, marketing video production, community volunteer leadership, and IT roadmap.

• Functional Manager on a largescale Guidewire ClaimCenter 7.0 implementation for a Midwest insurer with over $1.5BN in annual GWP
• Led joint client & EY business effort from inception to go-live; managed teams of business analysts, testers, client partners and development resources throughout multiple releases using Agile methodology
• Led project scrums and managed functional backlog and defect prioritization with client stakeholders
• SDLC management
• Extensive customization of off-the-shelf product to drive maximum business valuePersonally designed and oversaw the implementation of the following changes:
• Integrated with Mitchell Decision Point to automate the receipt, audit, and financial analysis and valuation of 3rd party medical demands

dallas/fort Worth Area

• Lead Business Analyst on Guidewire ClaimCenter software implementation
• Facilitated application design workshops with client process leads and subject matter experts to gather business requirements for software configuration and development.
• Collaborated with stakeholders to create future-state business architecture process flows
• Documented functional requirements and business processes in Business Solution Design documents for Development and Testing teams
• Collaborated with client Business Analyst and User Experience design teams to meet specific standards and processes.
• Additional support for other on-site EY and client project teams as needed

-Build, train and manage team of claims adjusters through inside and external recruiting and promotion, specializing in bodily injury claims, both at the unrepresented and attorney represented level.-Set strategy and give clear direction and feedback on how to obtain company objectives. -Analyze and manage team inventory of claims, train and develop.

• Created the Quality Assurance program for a non-standard auto insurance holding company
• Calibrated objectives and methodology with senior management, created the standardized review criteria, schedule, scoring and reporting mechanisms, and administrated the program over the course of a year and a half
• Reviewed and revamped all phases in the claims process from FNOL through settlement and recovery
• Implemented various fraud prevention processes incorporated into current company SOPs and identified areas of opportunity with vendor management and relationships
• Executed action plans based on findings and managed communication between regional management teams and corporate leadership.
• Audit findings resulted in new business workflows, process improvements and significant positive impact to company loss ratio/severity.

Exceeded all individual goals in building, training and leading of Claims Adjuster Teams, successfully resolving a high volume of casualty insurance claims. Analyzed and managed team performance and results; trained and developed representatives to resolve high-value injury claims and manage financial reserves.Directed Claims personnel to exceed production.

Top- ranked Adjuster company-wide, consistently leading the company in quality injury settlements. Recognized and rewarded as highest-performing employee within the Claims Teams every month over a six-month period.Continually made positive contributions to corporate financial results by resolving high-value auto casualty claims among insureds, claimants.

Field adjusted high-value homeowner's claims using complex software to complete restoration estimates. Coordinate with policyholders and vendors to ensure quality. Deployed to weather-related catastrophe zones (floods, hurricanes, hail) to adjust a high volume of catastrophic claims quickly. Employed logistical planning, judgment and decision-making skills.

Resolved claims resulting from auto accidents and first-party injury claims. Administered vehicle repair process. Investigated coverage and liability issues, and negotiated settlements with claimants and other insurance carriers Provided excellent customer service to Spanish speakers unfamiliar with insurance claims procedures and business.

Awarded highly sought positions in top schools and private classes with Mexican executives through a high-quality curriculum and a network of contacts established within the local ESL community.Developed and taught ESL curriculum; planned and presented lectures and interactive exercises; evaluated and responded to student needs. Taught all ages and levels.