Sam Leflar Email & Phone Number

Dallas, Tx United States

Sendero is a full-service management consulting firm focused on one thing: empowering rapid, significant, and measurable results. We provide large and mid-sized organizations with management consulting services that empower them to improve performance, increase efficiencies, and implement fundamental transformation. Our experts provide guidance in strategic planning, digital transformation, and organizational effectiveness across a variety of industries. Founded in 2004 and headquartered in Dallas, Sendero has been named to the Inc. 5000 Fastest-Growing Companies list for ten consecutive years and is routinely recognized as a best place to work by our people.Industry Experience: Electric Utilities, Insurance, Retail, NonprofitProject ExperienceConducted assessment of client supply chain technology operations, delivered IT roadmap, built team and led program creation to execute major initiatives and ongoing work for electric utilities clientLed strategy and program execution of mobile-based supply chain and warehouse management solutionsLed cross-functional project team in the on-time and on-budget 1.5 year delivery of fully customized construction scheduling web and mobile application for electric utilities clientFunctional workstream lead on core system implementation for large regional P&C Insurance carrier

Tx

IT Project Management role focused in Utilities sectorLead delivery of complex IT projects for stakeholders across client organizationInternally focused efforts include: website assessment, RFP work, digital marketing, marketing video production, community volunteer leadership, and IT roadmap.

• Functional Manager on a largescale Guidewire ClaimCenter 7.0 implementation for a Midwest insurer with over $1.5BN in annual GWP• Led joint client & EY business effort from inception to go-live; managed teams of business analysts, testers, client partners and development resources throughout multiple releases using Agile methodology• Led project scrums and managed functional backlog and defect prioritization with client stakeholders• SDLC management• Extensive customization of off-the-shelf product to drive maximum business valuePersonally designed and oversaw the implementation of the following changes: • Integrated with Mitchell Decision Point to automate the receipt, audit, and financial analysis and valuation of 3rd party medical demands• Customized Assignment and Segmentation and reassignment rules across all lines of business and operating units to automate all claims assignments and re-assignments• Customized and automated ‘parent/child claim’ functionality to split single claims among multiple functional teams • Customized subrogation functionality; re-platformed and integrated salvage functionality with vendor COPART • Other successful end to end implementations to enhance ClaimCenter functionality via configuration and integration changes• Authored EY Global Guidewire Business Methodology:• Worked with successful EY Guidewire practice leaders from around the world to gather best global implementation methods• Rolled out business method in introductory training class live to 400+ consultants in the global Guidewire practice• Nominated as EY Global Guidewire Change Champion and supported best practices firm wide

Dallas/Fort Worth Area

• Lead Business Analyst on Guidewire ClaimCenter software implementation• Facilitated application design workshops with client process leads and subject matter experts to gather business requirements for software configuration and development.• Collaborated with stakeholders to create future-state business architecture process flows • Documented functional requirements and business processes in Business Solution Design documents for Development and Testing teams• Collaborated with client Business Analyst and User Experience design teams to meet specific standards and processes.• Additional support for other on-site EY and client project teams as needed

-Build, train and manage team of claims adjusters through inside and external recruiting and promotion, specializing in bodily injury claims, both at the unrepresented and attorney represented level.-Set strategy and give clear direction and feedback on how to obtain company objectives. -Analyze and manage team inventory of claims, train and develop representatives to resolve auto injury claims of varying complexity and value, manage financial reserves.-Handle contentious claims to avoid litigation and produce an equitable resolution.-Draft and submit written responses to state insurance regulatory bodies across a 6 state region.-Managed national Fire & Theft team (7 state region).-Managed national Low Velocity program.-103% claims closing ratio for 2011 business year.

• Created the Quality Assurance program for a non-standard auto insurance holding company • Calibrated objectives and methodology with senior management, created the standardized review criteria, schedule, scoring and reporting mechanisms, and administrated the program over the course of a year and a half• Reviewed and revamped all phases in the claims process from FNOL through settlement and recovery• Implemented various fraud prevention processes incorporated into current company SOPs and identified areas of opportunity with vendor management and relationships • Executed action plans based on findings and managed communication between regional management teams and corporate leadership.• Audit findings resulted in new business workflows, process improvements and significant positive impact to company loss ratio/severity.• Reviewed analysis results with Training Department to adapt training regimen to address most critical needs.

Exceeded all individual goals in building, training and leading of Claims Adjuster Teams, successfully resolving a high volume of casualty insurance claims. Analyzed and managed team performance and results; trained and developed representatives to resolve high-value injury claims and manage financial reserves.Directed Claims personnel to exceed production goals in closing ratio, injury settlements and file quality. Handled highly contentious claims to avoid costly litigation and produce an equitable resolution for all parties.Managed, trained and motivated Claims Teams to make complex, revenue-affecting decisions, and diagnose and resolve obstacles to success.

Top- ranked Adjuster company-wide, consistently leading the company in quality injury settlements. Recognized and rewarded as highest-performing employee within the Claims Teams every month over a six-month period.Continually made positive contributions to corporate financial results by resolving high-value auto casualty claims among insureds, claimants, vendors and attorneys.Negotiated a large volume of disputed bodily injury settlements between claimants and attorneys. Negotiated claims settlements and provided ongoing customer service fluently in Spanish.

Field adjusted high-value homeowner's claims using complex software to complete restoration estimates. Coordinate with policyholders and vendors to ensure quality. Deployed to weather-related catastrophe zones (floods, hurricanes, hail) to adjust a high volume of catastrophic claims quickly. Employed logistical planning, judgment and decision-making skills to prioritize and address an overwhelming number of customer concerns in emergency situations and in periods of extreme claimant stress.

Resolved claims resulting from auto accidents and first-party injury claims. Administered vehicle repair process. Investigated coverage and liability issues, and negotiated settlements with claimants and other insurance carriers Provided excellent customer service to Spanish speakers unfamiliar with insurance claims procedures and business practices.Teacher, English as a Second Language

Awarded highly sought positions in top schools and private classes with Mexican executives through a high-quality curriculum and a network of contacts established within the local ESL community.Developed and taught ESL curriculum; planned and presented lectures and interactive exercises; evaluated and responded to student needs. Taught all ages and levels of students, from large kindergarten to advanced private business classes for corporate executives. Communicated with respect for cultural differences and charged political issues, as well as Mexico-specific mores and business practices.Immersed in Spanish language and culture, conducting all business dealings and communications in Spanish for a period of one year.