Ran point for the development and deployment of VAS - a new system for paying vision commissions. Worked with IT teams and other senior management in order to plan, test, and deploy updates for VAS.Manually push the $200k in vision only commissions every month and run 100% audits to ensure proper payments to the correct brokers.Manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments.Responsible for complex financial business analysis and research projects; develop and implement effective business solutions through research, audit and analysis of data, and business processes to ensure optimal customer service and productivity maximization.Present findings to upper management in order to set system improvements in motion.

Work with agents and health plan representatives to manage broker commissions for small business, extended and key account customers.Manage a variety of programs and applications in order to ensure proper, timely payments.Evaluate, interpret and analyze data to problem solve in regards to lapses in broker commissions. Use clear and concise communication to relay the findings to the broker.Establish and maintain relationships with UHC account executives to provide brokers with high quality service.Obtained the 99% quality audit mark every month in position.Selected by senior management to be responsible for learning and operating the Vision and Life systems, which entails the monthly commissions run of over $500K.