Sam Lewin Email & Phone Number

Sydney, New South Wales, Australia

Customer service – providing professional and friendly customer service whengiving product advice in alignment with customer requirements.• Underwriting –• Providing premium quotes and adjusting quotes in alignment with customer requests.• Analysing customer risk to actively underwrite insurance for new and existing customers, reviewing specific and relevant customer information.• Administration – updating customer records and managing correspondence.• Compliance – ensuring compliance with business policies, regulations andlegislative requirements.• Training & development – assisting with the training and development of newand junior team members across multiple products.• Stakeholder management – liaising with a range of stakeholders includingbeneficiaries, power of attorneys and the CEV team in relation to hardship cases.

Sydney, New South Wales, Australia

Business development –• Identified and drove new business opportunities to increase revenue growth and exceed sales targets.• Developed tailored transport programs in alignment with client requirements and budgets to support securing business tenders.• Account management – managed key business accounts includingOpera Australia, Sydney University, Westpac, BGIS and the Australian Defence Transport, building long-lasting client relationships and developing transportation options in alignment with client objectives.• Logistics – provided logistical support to ensure seamless large scale vehicle movements which involved: • Developing transport management plans for ground staff and/or maps for drivers.• Managing on-site operations coordinating both drivers and ground staff.• Administration – managed booking records, updated files, managed correspondence and completed general administrative tasks.• Training & development – assisted with the customer service training for staff.

Sydney, New South Wales, Australia

Business development – developed and implemented strategies to secure new business accounts and securesales contracts and increase sales within existing client accounts.• Financial management – provided financial and accounting support which included processing payments,balancing client accounts and debtor management.• Customer service – provided professional and friendly service when managing general sales enquiries andproviding transportation solutions in alignment with customer requirements.

Sydney, New South Wales, Australia

Sydney, Australia

• Negotiate room blocks, contractual terms, conditions and rates with hotel sales staff in regards to all conference events. • Providing continual support to both delegates and hotel staff. • Follow up outstanding commission payments/discrepancies within minimal time frames• Manage all daily activities that are required for all assigned conferences.• Build and maintain relationships with other business units while utilizing cross-skilling opportunities.• Build and maintain relationships with Hotel Sales and Reservations staff on behalf• Provided accommodation staff training to company standard• Successfully negotiated Arinex accommodation contracts with various suppliers

• Managing reservations from a large number third party and direct booking websites, email and telephone. • Dealing directly with inbound booking agency’s while helping establish long lasting business connections. • Providing an empathetic, welcoming and culturally enriching experience for all national and international guests• Working directly with wholesale agents while adhering to set contract rates, terms and conditions• Organising and arranging group rooming lists to a specific deadline • Providing a solid knowledge of the property’s accommodation, facilities and accessibility to satisfy all FIT guest queries and discrepancies • Performing reservation arrival checks to ensure consistency and accuracy• Handling incoming revenue and ensuring the balance of the financial accounts• Closing and finalising sales contracts

Katoomba, Nsw

• Managing reservations from a large number third party and direct booking websites, email and telephone. • Dealing with all direct guest enquiries and discrepancies swiftly with a courteous manner• Handling cash, credit card and efpos payments while ensuring the financial balancing of all accounts• Ensuring an empathetic and culturally enriching environment for all international and national guests.• Handling large group check-ins independently• Providing after hours maintenance, housekeeping and food & beverage support

Diploma Of Photo Imaging, Commercial Photography, Diploma

Activities and Societies: N/A

Advanced Diploma Of Hospitality Management, Front Office Management, Advanced Diploma

Activities and Societies: N/A