• Coordinated internally with the sales & marketing team as the point of contact for clients and communicated via phone and email to respond to questions and requests• Generated reports in Salesforce and prepared sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders) • Assisted sales and events managers by managing schedules, filing important documents (e.g., expense), and communicating information to relevant managers• Provided training to new employees on the ins and outs of their daily duties including operating Opera and Salesforce system

• Delivered excellent guest services in a high-volume property serving up to 600 guests daily • Trained new and seasoned staff to sell and serve iconic cakes at the Plaza Hotel • Successfully executed the full spectrum of daily business activities involving inventory control, purchasing, merchandise displays, and product quality assurance • Managed and ensured accountability for daily cash flow and merchandise sales

• Managed, counted, verified, and reconciled daily cash register sales• Efficiently and effectively managed high customer traffic• Assisted in customer complaints and working towards resolving the issue in a calm demeanor

• Provided administrative support to Executive Chef such as updating weekly events calendar, ordering food products and supplies and participated in food tasting for wedding menus• Ensured high standards of daily cleanliness and hygiene in the kitchen• Monitored food costs for wedding and events with revenue exceeding $40,000

• Provided guest services by solving problems, satisfying requests, operating phone console, organizing deposits and departure bills, reservations and security• Ensured a high level of product knowledge of the hotel including, directions, hours of outlet operation, hotel services, local and community events and attractions• Assisted fellow team members and other departments to ensure positive working relationships