Samantha Linberg Email & Phone Number

- Proficient in SAP, OMS+, Salesforce, Microsoft, Adobe, Avalara, DocuSign, Converge, Coupa- Operationally supports San Francisco, Portland, Seattle, and Vancouver BC showrooms and their clients- Salesforce cleanup project - cleaned data for mass updates to standardize accounts- Reconciling all aged accounts for San Francisco, Portland, and Seattle

Portland, Oregon, United States

- SAP super user – tested and provided feedback for OMS+ and Salesforce integration and ECC enhancements- Proactively troubleshoots issues cross-functionally until resolution, e.g. currency defaulting to USD for Canada clients in Salesforce and SAP- Created Salesforce reports to track opportunities closed for regional analysis- Created SAP report variants/layouts to improve A/R account management process of clearing aged accounts and reconciled all aged accounts for Vancouver BC- Enhanced will call policy and procedure by working cross departmentally in order to shorten pickup time- Supports clients, showrooms, and admins in everyday activities; provides training as needed and facilitates continuity within the department

Portland, Oregon

-Key member in pilot program to centralize the administrative and customer experience roles of our business, rolled out company wide 6 months later-Identified existing gaps and created customer experience specific SOPs, performed follow-up on newly accepted SOPs and processes and how they relate to, and impact, cross-functional departments-Customer experience point training person, onboarded new, and trained existing team members with new procedures and role transitions, facilitated training lessons with different departments as needed-Negotiated vendor credits for product issues while maintaining good vendor relationships, utilized conference calls with clients and vendors as needed to resolve issues at hand-Analyzed post installations to identify root problems, utilizing TCNA and ANSI industry standards-Provided a gracious experience for all clients by offering creative, timely, cost-effective, and agreeable solutions for all parties

San Francisco, Ca

-Supported the team by prioritizing all aspects of operations, developing various systems and procedures to manage tasks and increase efficiencies-In the absence of a showroom manager, trained new associates on SAP, policies, and operations-Looked for opportunities and win-win solutions when fixing escalated issues -Oversaw the new 2016 Kelly Wearstler vignette to ensure smooth installation process-Organized and prepared showroom events: SFDC Design Week: Tile and Error and Robern CEU

San Francisco, California

San Francisco, California

San Francisco, California

-Planned and prioritized vendor returns to guarantee deadlines are met -Set and achieved challenging logistics and merchandising goals-Trained new employees by providing clear, informative, and effective direction

Bachelor Of Science, Business Administration; Marketing, Overall Gpa 3.25/ Major Gpa 3.58

Activities and Societies: IEECGroup Projects -Advertising Theory + Practice: Account Plan for Al Jazeera America -Marketing Research.

Education record

Education record