Sam Lipham Email & Phone Number

Peachtree City Ga

Recreation, Tournament, and High School Baseball• Analyze the rules and interpretations for a variety of baseball league rulesets including professional, high school, and tournament league rules• Oversee the game and manage situations that occur during play including conflict management and explaining issues to coaches • Maintain punctuality and professionalism both on and off the field

• Migrate transactional, customer, vendor, and sales data into and out of Microsoft Dynamics 365 environments from a variety of sources including QuickBooks, Excel spreadsheets, Power BI, and other ERP systems• Provide data analysis of posted customer and vendor transactions to ensure accuracy of account balances using Power BI and Excel• Design and create visuals for using Power BI embedded within applications and Power BI desktop to analyze data for monitoring sales and performance

Greater Atlanta Area

• Advise clients on processes and procedures for operating and navigating the Georgia Gateway website• Provide technical support to clients and community partners regarding Georgia Gateway and Department of Family and Children case files and programs• Identify and troubleshoot ongoing issues for review and resolution and communicate ongoing issues with other internal and external teams in bi-weekly meetings• Integral team member of the work-from-home transition project during COVID-19 pandemic for DFCS Customer Contact Center assisting agents in transition from the normal county office environment to a call center environment• Analyze and evaluate agent calls to ensure customer service and standards are sustained

Newnan, Ga

• Drive sales by educating and sharing knowledge with customers and fellow associates regarding products, sales, and discounts• Remain up to date on the policies and technology relevant for the position• Manage the phone system, answer questions, and transfer customers to the correct associate in order to correctly match customers to products

Molena Ga

• Instructed merit badges such as Chemistry and Robotics to 30+ scouts per week• Oversaw the resources and supplies of the Science and Technology area to ensure all required materials were stocked and available to the instructors throughout the week• Supervised, developed, and advised a staff of 3-5 youth instructors assigned to the area to improve teaching ability and ensure the program was delivered successfully to the campers

Master, Public Administration

Activities and Societies: Pi Alpha Alpha• Concentration in Management and Finance • Significant course work in statistics, program.

Bachelor’S Degree, Sociology

• Undergraduate Sociology Certificates in Global and Comparative Studies, Research Methods, and Social Services • Significant coursework.