Sam Lo Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, California, Us

- Supported Sourcing Merchandisers to onboard new vendors and promote best practices in packing and labeling to manage/reduce Supply Chain costs and operational efficiency while maintaining product integrity- Investigated and validated vendor’s claims/disputes and reversed charges if applicable for late/no ASNs, non-standard carton usage, mis-labeling/placement, shortages/overages, unused container space, safety issues, etc.- Partnered with Cross Functional Teams globally across all 5 key brands and their specific markets to modify Retail and Online Purchase Orders and callout any pre shipping issues- Managed relationships/collaboration with over 25 DCs globally to resolve receiving and inventory issues- Generated various Expense Recovery Reports on a weekly and monthly basis to Finance Team to issue debits for vendor compliance violations and performed financial reconciliation- Primary point of contact for packing and vendor compliance inquires and provided response within 24 hours SLA- Developed SOPs of business processes and assisted in updating the vendor handbook/requirements- Educated both external and internal partners on Vendor Compliance Program and GAP Inc. requirements

Brisbane, California, Us

- Manage key accounts and monitor an open order report worth nearly $500,000- Handle all communications regarding account terms, products, order and shipment statuses- Coordinate orders with fulfillment center including providing special shipping instructions, labeling, and packaging requirements for both domestic and international shipments and ensure on time delivery- Monitor product availability and inventory level for over 1,500 item SKUs- Partner with cross functional teams to maintain/update pricing, credit/payment, and product mix for each account- Process RMAs and provide return instructions to dealers/customers- Support sales directors to focus on key products, discuss business strategy to max sales, and setup new business partners / dealers- Research and validate vendor non-compliance claims and dispute if necessary to reverse penalty charges- Rollout and document business improvement processes

Redwood City, Ca, Us

- Prepare Shipping quotes for company- Maintain product inventory and coordinate on product mix requirements- Coordinate shipments with 3rd Party Fulfillment Center including providing instructions on product mix, labels, packaging and shipment requirements- Handle requirements for both domestic and international shipping including creation of commercial invoices and packing slips- Provide order acknowledgment and modify POs as needed for any delays or qty changes- Contacting Carriers to acquire shipment updates and statuses- Providing tracking notifications to customer and handling all communications regarding shipment statuses- Support Sales and Merchandise Team to focus on key products, maintain stock inventory, discuss business strategy to max sales, and demo program- Handle shipping disputes with carriers and file/process claims for any lost/damage shipment to recover money for business- Coordinate with Finance Dept. on credit checks and payment terms

San Mateo, Ca, Us

- Troubleshoot and resolve over 80 issues per day involving inbound shipments/orders.- Investigate and resolve customer inquiries and account discrepancies via Zendesk system.- Research unidentifiable items for resolution to stock inventory.- Develop and maintain strong collaboration with 3PL warehouse partners to ensure smooth logistic operation.- File/Process Claims with carriers to recover lost money due to damage/lost goods in transit.

Bentonville, Arkansas, Us

• Developed and Rollout Business Process Improvement Projects• Partnered with Cross Functional Teams to support Ship From Store Program and discuss Business Strategies to maximize sales, margin, and inventory• Assisted with expanding the network strategy to deliver products faster and cheaper for an improved customer experience• Manage SFS replenishment program by providing item/store forecast and allocation to maintain inventory level across network• Knowledge of Retail Math and Business Metrics• Analyzed historical trends and data to identify slow selling items and overstock inventory and provided various business decisions for the teams to action

Bentonville, Arkansas, Us

• Managed a fast growing account/category worth near $9 million with 130+ suppliers• Assisted with setting up 50+ suppliers to expand the item assortments across the website• Assisted in projects to launch additional Distribution Centers• Streamlined processes to be more faster and efficient for the team• Partnered with suppliers to reduce chargebacks and improved On Time and Fill Rate on inbounding Purchase Orderso Maintained 90% on time and fill rate• Trained Offshore Team to execute and delegate new processes to support US team• Led Cross Functional meetings to discuss business improvement projects and business strategies

Bentonville, Arkansas, Us

• Managed PO creation process and monitored Inbound receipts and On Hand inventory to support company sales• Providing excellent customer service for our Merchandising Team and Suppliers for Purchase Order management and discussed Business Strategies and Goals• Managed an open order report and supported Merchants in maintaining Open To Buy dollars• Trained Offshore Team in the Order Creation Process and Reporting and distributed tasks across team members• Troubleshoot and resolved inventory receiving issues with aligned Walmart.com distribution centers

Bentonville, Arkansas, Us

• Responsible for working with 100+ suppliers for order management• Tracked PO shipments and worked with carriers to ensure inventory are available to sell for our customers without issues• Provided order status and update for the company• Partnered with cross functional teams to quickly resolve receiving issues or possible delays• Managed program during Holiday Season to partner with top 10 suppliers to ensure high priority items are received on time to quickly turnaround to customers

Bachelor'S Degree, Economics And Communication

Associate'S Degree, Business Administration And Economics