Sam Lockhart Email & Phone Number

Chicago, Il, Us

 Managed a user base of 3000+, including operations locations, bank branches, and remote users on the US side of the company.  Responsible for the imaging, customizing, and shipping of all new hire and Break fix machines. Third and final point of escalation for all service desk related issues in the US region.  Handled onsite visual/audio meeting setup for executive members. Trained, managed, and delegated tasks to all contractors, interns, and end User Support new hires in the Chicago Loop locations.  Utilized Service Now ticketing system.  Instrumental in large scale upgrade projects.  Participation in a rotating on-call schedule for after-hours support.  Implemented the deployment of Microsoft Office 365 and Teams.

Downers Grove, Il, Us

 Interviewed each Bank employee to assist in the migration of sensitive data from a BYOD to a company issued Laptop. Clear temporary system files from BYOD and use Paragon software to wipe the white space of said machines.  Mass image new company laptops in batches of 50-80 each week using the Acronis True Image software. Add supervisory software and add new laptops to the company domain.  Assist in limited level 1 helpdesk issues.

Participate in the testing and approval of images for desktop and laptop computers to be deployed to company’s locations in accordance to established company guidelines and standard operating procedures.End-user hardware/software installation, configuration, and support including printer maintenance/repair and troubleshooting and configuration of mobile email devices.Input detailed documentation in to ticket logging software. (BMC Track-IT)Applied level 1 support to two main offices of 100+ employees each and limited support to all the parishes of the greater Chicagoland area.Familiarized myself with the use of multiple Remote Desktop software's including Bomgar and System Center Configuration Manager (SCCM) remote tool.

Perform general cleaning duties including but not limited to dusting, mopping, and sweeping as needed. Completed all laundry tasks as required. Responsible for the proper and safe preparation of client meals in adherence to all food safety regulations and standards.Provide assistance to on site paramedics per request. Effectively prepare client medication dosage for consumption with attention to detail and care. Accompany and assist client with personal errands, scheduled appointments, and regular activities daily.

Us

Performed Active Directory Administration: Add/delete User Accounts Create Security Groups and configured proper access permissions Managed onsite and remotely via VPN Reset User Passwords New user setup of hardware, software, operating systems, account management Additional duties as neededConfigured and installed personal computers, terminals, and thin clients within the assigned business unit locations according to established company guidelines and standard operating procedures and assisted with the performance of on-site preventative maintenance, routine repair and calibration after installation as needed.Maintain, analyze, and troubleshoot computer systems, hardware, printers, and computer peripherals.Performed software upgrades as necessary.Provide support to end users on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems.Participate in the testing and approval of images for desktop and laptop computers to be deployed to company’s locations in accordance to established company guidelines and standard operating procedures.Assist users with backing up computer data on network file shares or CDRW drives.Utilize an understanding of antivirus policy and process for detecting and removing viruses.End-user hardware/software installation, configuration, and support including printer maintenance/repair and troubleshooting and configuration of mobile email devices.Analyze hardware, software, and network problems using diagnostic tools, troubleshooting procedures, and excellent analytical skills.Performed Desktop/Laptop imaging.I also was responsible for diagnosing and resolving Wireless Network Access issues.

Supervised and effectively managed 2-3 employees regularly. Responsible for receiving passenger luggage for inbound and outbound passenger flights and distributing accordingly. Sorted and categorized luggage by location and designated airline service. In charge of ensuring all received luggage was compliant to TSA safety standards and regulations. Performed routine maintenance checks of plane to ensure functionality and guarantee secure preparation for take-off.

Accountable for the verification and confirmation of inserted data to ensure system compatibility requirements are met. Trouble-shot and rectified technical errors when necessary. Responsible for the maintenance of data reports. Updated records and spreadsheets utilizing Microsoft Excel. Performed audits regularly to ensure the veracity of all entered data. Modified, entered corrections and updated patient file information when needed. Frequently collaborated with nursing staff on various projects and assignments to safeguard timely completion.

Managed the assembly of showcase booth at the beginning of each venue.Engaged individuals as they approached the display in a professional and personable manner. Responsible for taking customer mail orders Counted inventory at the end of each dayDisassembled showcase after each venue and summarized all events.

Responsible for escorting residents to their owned units utilizing elevator or stairs. Meticulously monitored incoming and outgoing guests within the facility. Performed closing duties regularly by locking entrances and exits. Managed amenities and building facilities including but not limited to operating the building mail service, exercise room, and maintenance room.

Certification Course, Comptia A+

High School Diploma