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Strategic team leader and product owner skilled in guiding highly matrixed teams in identifying and prioritizing shared goals, to drive large-scale, transformative initiatives from inception to implementation & adoption, across diverse global selling channels and markets.
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Business AnalystRetail Consulting Partners (Rcp) Jan 2023 - PresentBoston, Ma, UsBusiness analyst and POS & OMS subject matter expert in vendor evaluation and selection engagements, as well as product management focused implementations for a variety of retail clients. -
Senior Director, Global Product Owner Pos & OmsTapestry Feb 2021 - Aug 2022New York, New York, UsExpanded Product Owner role to lead both point of sale (POS) & order management system (OMS) enhancements and brand implementations in additional brands and markets. Continued to drive order orchestration and fulfillment optimization globally, while also leading the design, development, and implementation of Coach's North America Call Center transformation -
Director, Global Product Owner Pos & OmsTapestry Jul 2018 - Jan 2021New York, New York, UsContinued to iterate on POS (point of sale) development (fiscal compliance, clienteling, and membership program) and implementations in new brands and markets. Added role responsibility to lead the design and development of a new Order Management System (OMS), implementing fulfillment solutions in both Europe and Asia.
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Senior Manager, Global Product OwnerTapestry Jan 2017 - Jun 2018New York, New York, UsServed as Product Owner to lead the design, development and implementation of point of sale systems (fixed and mobile) that would serve as Tapestry template for the customer experience in all existing and future global brands.
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Senior Manager, Store Systems - Retail OperationsTapestry Nov 2014 - Dec 2016New York, New York, UsManaged daily retail operations with a primary focus on POS (point of sale) and order fulfillment applications, while coordinating multiple store system enhancement projects ranging from store support/compliance initiatives (network upgrades, payment terminal replacements) to customer experience enhancement tools (backorder and clienteling applications).
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Manager, Store Staffing, Planning & Analytics - Store OperationsBloomingdale'S Nov 2013 - Nov 2014New York, Ny, UsIdentified and developed productivity goals, incentive programs, and staffing & commission models to capitalize on seasonal changes, demographic shifts, fashion trends, and evolving businesses in all departments. -
Manager, Store OperationsWilliams-Sonoma, Inc., West Elm Apr 2011 - Nov 2013San Francisco, Ca, UsManaged daily operations with focus on workload planning (including scheduling optimization, receiving efficiencies, and home delivery initiatives), customer experience tools (mobile POS, gift registry tools) and communications for US, UK and Australia. -
Project Manager, Store OperationsAnn Inc. Apr 2004 - Apr 2011New York, Ny, Us
Sam Long Education Details
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Marketing Institute IrelandMarketing
Frequently Asked Questions about Sam Long
What company does Sam Long work for?
Sam Long works for Retail Consulting Partners (Rcp)
What is Sam Long's role at the current company?
Sam Long's current role is Business Analyst.
What is Sam Long's email address?
Sam Long's email address is sl****@****ach.com
What is Sam Long's direct phone number?
Sam Long's direct phone number is (888) 262*****
What schools did Sam Long attend?
Sam Long attended Marketing Institute Ireland.
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