Aligned to the College of Science and Engineering, my responsibilities include:• Provide 1:1 advice and guidance on a range of employability skills including CVs, tailoring applications to job descriptions, preparing effectively for interviews and writing postgraduate personal statements.• Planning and delivering presentations to large and small groups of students on a range of employability topics, adapting communication style where needed, to meet the needs of the audience.• Collaborating with academics to co-ordinate tailored delivery, designed to improve engagement with Careers, enhance the employability of our students and ultimately improve graduate outcomes for all.• Record notes from all student interactions on the CRM system, CareerHub to allow for accurate reporting of management information, utilisation of resource and continuity of service for students and graduates. • Utilised a range of media to engage students with Careers including live workshops, Teams webinars, social media posts, event flyers, lecture shout outs, Blackboard announcements and Teams channel posts. • Attended Student Mental Health Conference 2022 and 2023 to improve my understanding of the mental health issues faced by students and explore best practice initiatives amongst other universities.

Some of my key responsibilities included:• Supported children with SEN needs, challenging behaviours or low ability to perform well in class.• Adhered to OFSTED regulations and upheld the core values within the school. • Monitored any safeguarding concerns, recorded these on the CPOMS system and escalated if needed.

Within this role, I supported clients who were undergoing talking therapies such as counselling or CBT, and also had a co-presenting need for employment advice. Some of my responsibilities included:• Supported clients with employment matters including CV support, interview preparation, benefits advice, volunteering, grievances, confidence building and general ongoing emotional support.• Fully compliant with GDPR, safeguarding and risk policies surrounding vulnerable clients.• Managed a caseload of clients with complex health and employment needs, working in conjunction with therapists to improve the quality of life for our clients and ensure they had effective coping strategies in place.

Employed as a Field Sales Account Manager for Reach Plc, based at Derby Telegraph. Key responsibilities included:• Effectively planned my own diary of appointments to secure advertising revenue for regional press. • Built and maintained strong relationships with clients to secure repeat business and sales growth.Some of my key achievements were:• Increased database of customers by 20% by canvassing for new customers and retaining existing ones.• Adapted my approach to each customer to ensure I was recommending a tailored plan to each client.

I was promoted from the role of Sales Negotiator to Instructions Manager by consistently hitting targets and showing a positive and proactive approach. Some of my key responsibilities included:• Lead generation - booked and conducted market appraisals to secure new sales instructions. • Negotiated sales commission figures with vendors for each instruction, in line with KPI targets.• Pitched mortgage and conveyancing services to buyers and vendors to hit monthly targets. Some of my key achievements included: • Consistently hit target commissions, regularly beating personal best for new instructions to the market.• Top performing Instructions Manager (8 branches) within 5 months of my promotion into the role.

Sales Negotiator

I have set up Job Done as a personal assistant service aimed at both individuals and small businesses alike. Job Done can provide support with daily tasks such as your grocery shopping or waiting in for a delivery so you don't have to. It can also support with one off tasks such as assistance moving house or re-organising your home office.There are no contracts or tie-ins and I offer a free face to face consultation for all prospective clients so they have the opportunity to ask any questions they may have.

Some of my responsibilities included:• Led 8 reports and 90 indirect staff to pack, distribute and return up to 1.5million magazines a week.• Part of the Senior Management team responsible for managing a controllable cost budget of £9.5million.• Interviewed and recruited new staff and managed ongoing learning, development and performance reviews for my team including performance development plans and objective setting.• Used staff survey results to introduce new initiatives designed to improve staff morale in what was a very challenging and declining sector. • Conducted investigation and disciplinary meetings, with support from Employee Relations, which resulted in issuing verbal and written warnings, as well as conducted long term sick reviews which resulted in a contract termination.• Managed a redundancy process including conducting group and individual consultation meetings, overseeing the selection process and dealing with subsequent dismissals and appeals.Some of my key achievements included:• Planned and implemented cost plans resulting in over £490,000 of savings on top of meeting the budget.• Scored the highest group health and safety audit scores in the business with a YoY improvement of 22%.• Continually hit KPIs including packing (99.5%), returns accuracy (99.5%) and customer service (90%).• From joining as a Graduate Trainee, I progressed to a role of Senior Management within just three years. This was achieved through my determination to succeed and my flexibility to work in a number of different functions to gain a sound understanding of the business principles and challenges.

I progressed into my first permanent position at Smiths News following completion of the Graduate Scheme. As Regional Trainee Operations Manager I spent time primarily within the Birmingham Group, learning all aspects of the Operations including: Newspapers and Magazine distribution and Customer Service.

• Completed inductions in each of the key business functions throughout the duration of the Graduate Scheme• Project based work focused on specific business needs, requiring a well analysed and functional solution• Attended regular Personal Development workshops throughout the length of the Graduate Scheme, gaining skills in areas such as: teamwork, presenting to an audience, conflict management and sharing feedback.• Spent 4 months working at Wordery, during the initial development of the wordery.com website. During this time I undertook various projects including researching and implementing an affiliate marketing program to operate in conjunction with the website. This placement taught me a number of new skills such as: working in an entrepreneurial start-up business, software research and analysis, knowledge of the affiliate marketing industry and other e-commerce and marketing skills.

• Liaised with interviewers and PAs for diary availability and provide diary management• Worked with colleagues from all levels of the hierarchy, from managers to partners• Trained colleagues in my line of service• Competent use of computer packages: Lotus Notes, Excel, Word and PowerPoint• Kept high levels of confidentiality when dealing with sensitive information• Effective diary management and prioritisation to successfully schedule 50-60 interviews per week.

• Distributed and chased up incoming vacancies• Submitted candidate CVs for jobs• Assisted candidates with Workflow system difficulties• Analysed monthly fill rates• Designed and developed an Excel process for easing the compilation of monthly Management Information figures