· Providing generalist HR advice and support to a group of International locations· Building strong business relationships with internal stakeholders· Actively identifies gaps, proposes and implement changes necessary to cover risks· Be responsible for all stages of Assignment Life Cycle planning, including supporting recruitment and selection, preparing assignment cost projections and compensation calculations, liaising with third party suppliers for immigration, relocation and taxation support, conducting assignee briefings· Assist and support in project work, leading where appropriate and within capability· Support the resolution of employee relations issues· Influencing the development of business centered HR policies and processes to ensure they meet the needs of the business and are communicated effectively· Keeping updated in specialist knowledge to provide expertise and guidance to stakeholders· Support IR processes such as collective bargaining as required· Provide support to HRBP as required· On Call support

• Act as the first point of contact for general HR queries, proactively managing HR mailbox on a day to day basis• Provide advice on HR processes and Company procedures• Provide support for the recruitment and selection of staff, utilising the recruitment system, including advertising, responding to applications, validating technical certifications, scheduling interviews, and being a member of the interview panel• Use the HR System to maintain records, produce weekly/monthly and ad-hoc statistical/management reports as required• Ensure the accurate and timely completion of all people related changes in the HR information system, including starters, leavers, changes to terms and conditions etc, in accordance with payroll deadlines• Assist Payroll department with data checks and queries, ensuring statutory and contractual compliance with payments• Conduct new hire inductions (with Training & Competence team) and leaver interviews• Assist in the review and update of people related site policies and procedures, keeping up to date on current employment law and legislative changes which may impact the business• Actively monitor attendance, carrying out sickness absence reviews and investigation meetings, highlighting and escalating at relevant trigger points in accordance with the Company’s Attendance Policy• Arranging employment medicals with relevant departmental mangers and the Company’s Occupational Health provider, ensuring timely and accurate compliance• Support with minutes for complex consultations, sickness absence reviews, disciplinary, capability and grievance hearings• Support with data collation and arrangements during site audits (planned and unplanned)• Actively identify opportunities for process improvements and efficiencies• Assist on project work, supporting with data, research and input as required• Develop and foster strong working relationships with key business stakeholders to achieve business and team objectives

• Work with the rest of the team to plan flight activates and demonstrate safety knowledge to the required standard in the crew room.• Once on the aircraft, perform vital checks prior to departure, then welcome customers on board with a friendly welcome and smile. Provide a safety briefing to customers and prepare the aircraft for departure.• Throughout the flight, create a fun, memorable experience on board for customers, delivering a consistent and friendly service, ensure the customers’ needs are met and their expectations exceeded. Let your personality shine through on every flight with a ‘sales through service’ mindset. Offer refreshments and duty free items to drive on board revenue.• Landing & Disembarkation: Ensure the aircraft and customer are prepared for landing. Help customers to disembark the aircraft safely and efficiently with a lasting positive impression. Once customers have disembarked, work as a team to ensure all necessary checks are completed for the return sector and then welcome customers back on board.

• Support the HR Business partner and HR director by coordinating recruitment for Europe, Middle East and Africa• Complete on boarding process for all new start in EMEA. Prepare offer letters, contracts, IT equipment, referencing and pre-employment medicals• Ensure off boarding is completed for all leavers• Manage 3rd party recruitment agencies• Arrange probation reviews with department managers• Complete consolidation of legacy contracts onto new contracts• Process all HR related invoices and record accordingly• Implement absence tracker using Bradford score and arrange absence reviews where necessary• General HR Admin duties including note taking, filing, creating electronic file for all employees and file audits

•Provide confidential secretarial and administrative support to the Station Manager and the team of Operational Managers. Duties include note taking, letter writing, uniform orders, stationary & general office duties•Promote a professional image at all times & consistently deliver the highest possible customer service.•Responsible for the administration of our current Time and Attendance System.•Maintain employee personnel files to the required standard ensuring records are up to date and readily available. •Provide administrative and HR knowledge, advice and encouragement to all staff and process all staff enquiries.•Assist with the processing of all new starter, leaver, increase/decrease in hours and salary or job title changes, complete necessary paperwork, update personnel database, issue new employment contracts and submit changes to head office.•Responsible for compiling of all Payroll data for processing.•Complete new start referencing and airside pass applications.•Responsible for booking flight, hotels and other travel arrangements for staff and management•Perform any other duties as reasonably requested by the management team

Responsible for day to day running of the front of house operation, dealing with any issues that may arise. Completing investigations, return to works and appraisals for team and compile/send reports to customer airlines and respond to any queries they may have. I was also tasked with ensuring company and airline policies and regulations are followed to the highest standards at all times.Customer Service SupervisorSupervising and organizing the day to day running of the front of house operation. Dealing with short notice staffing issues, ensuring customer service agents are following company procedures and completing daily flight and shift reports. Handling passenger complaints and inquires.

Duties include check in, ticketing, dealing with missing/damaged baggage and handling cancelled and disrupted flights. Processing Daily finance and communicating to relevant departments. I was also responsible for supervising the general running of the front of house operation.Customer Service AgentDuties include check in, ticketing, meeting and greeting flights, boarding flights and assisting passengers to ensure their journey is as safe and enjoyable as possible. Further duties include dealing with missing/damaged baggage and handling cancelled and disrupted flights. I was also responsible for collecting excess baggage payments and processing accordingly.