* Client and SME coordination to prepare product backlog.* Defines and documents customer business functions and processes. * Gathering and understanding customers’ requirements.* Managing Sprint team with the Scrum Master.* Assists in developing an overall change management strategy for the court.* Business planning and resource allocation.

* Representing set business process through CRM and cloud management tools.* Working on different client tools to execute the process.* Troubleshooting technical issues related to the process.* Enhancing client's experience through providing them resourceful solution.* Enhancing existing & new client relationship.