Sam Ma Email & Phone Number

◇ Lead a team of IT professionals responsible for delivering customer-facing technology solutions.◇ Collaborate with cross-functional teams to identify and prioritize customer requirements.◇ Develop and implement technology solutions that meet customer needs and improve overall customer satisfaction.◇ Manage project timelines, budgets, and resources to ensure on-time and within budget delivery.◇ Communicate effectively with stakeholders to ensure that project goals and objectives are aligned with business strategy.◇ Ensure that all technology solutions are secure, scalable, and compliant with Cyber-security standards.

China

◇ Serve as the primary point of contact for all IT-related matters for our company's VIP customers.◇ Managed large-scale IT projects from initiation to delivery, ensuring that projects were completed on time, within budget, and to the required quality standards.◇ Coordinate with internal teams, such as development, infrastructure, and EDI support, to ensure efficient resolution of customer IT issues.◇ Communicate effectively with customers to understand their needs, provide solution options, and deliver personalized support.◇ Develop and maintain comprehensive knowledge base articles to address recurring issues and enhance customer self-service capabilities.◇ Continuous improvements to enhance customer satisfaction and loyalty.

◇ Perform business analysis, deliver appropriate solution to customer.◇ Develop TMS/WMS/Ocean Operation System/EDI Transaction .

◇ Lean change Agent.◇ Execute the Lean strategy for process improvement, variation reduction and waste elimination, aim to reduce defects and attain high level of quality and cycle time reduction.

◇ Collection, analysis, management of supply chain and Logistics data of MLOG SGH Branch.◇ Ensure most cost efficient process in the branch and constant improvement of productivity.

◇ Take the responsibility of information system solution, planning, business analysis and requirements integration for sub-modules. ◇ Assemble and coordinate project staff, Manage project budget and resource allocation.

◇ Provide daily hardware and software support on more than 500 clients. ◇ Develop backup strategy and disaster recovery plan, perform backup at intervals.