Sam Ma work email
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Sam Ma personal email
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◆ Highly experienced IT professional with over 15 years of experience in managing customer-facing technology solutions in the logistics industry. ◆ Proven track record of delivering successful projects on time, within budget, and exceeding customer expectations. ◆ Skilled in leading cross-functional teams, IT project management, identifying business needs, and developing innovative solutions to complex problems.Skills:● Strong leadership and team management skills● Excellent communication and interpersonal skills● Proven problem-solving and analytical skills● Proficient in project management tools and techniques● Familiarity with High-Tech industry standards and best practices● Knowledge of WMS, TMS, EDI Gateway and other relevant software systems● Data Visualization (Plotly Dash/Tableau) skills and scripting● Experience coding in the Python and optimizing business processes.
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Head Of It Customer SolutionSf Supply Chain Feb 2019 - Present◇ Lead a team of IT professionals responsible for delivering customer-facing technology solutions.◇ Collaborate with cross-functional teams to identify and prioritize customer requirements.◇ Develop and implement technology solutions that meet customer needs and improve overall customer satisfaction.◇ Manage project timelines, budgets, and resources to ensure on-time and within budget delivery.◇ Communicate effectively with stakeholders to ensure that project goals and objectives are aligned with business strategy.◇ Ensure that all technology solutions are secure, scalable, and compliant with Cyber-security standards.
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It KamDhl Apr 2012 - Feb 2019China◇ Serve as the primary point of contact for all IT-related matters for our company's VIP customers.◇ Managed large-scale IT projects from initiation to delivery, ensuring that projects were completed on time, within budget, and to the required quality standards.◇ Coordinate with internal teams, such as development, infrastructure, and EDI support, to ensure efficient resolution of customer IT issues.◇ Communicate effectively with customers to understand their needs, provide solution options, and deliver personalized support.◇ Develop and maintain comprehensive knowledge base articles to address recurring issues and enhance customer self-service capabilities.◇ Continuous improvements to enhance customer satisfaction and loyalty. -
Business System LeaderAgility Logistics (Shanghai) Ltd. Mar 2010 - Apr 2012◇ Perform business analysis, deliver appropriate solution to customer.◇ Develop TMS/WMS/Ocean Operation System/EDI Transaction . -
Business Process ImproverCeva Logistics Nov 2007 - Mar 2010◇ Lean change Agent.◇ Execute the Lean strategy for process improvement, variation reduction and waste elimination, aim to reduce defects and attain high level of quality and cycle time reduction. -
Project & Productivity ExecutiveMaersk Logistics (China) Co. Ltd Shanghai Branch Aug 2005 - Nov 2007◇ Collection, analysis, management of supply chain and Logistics data of MLOG SGH Branch.◇ Ensure most cost efficient process in the branch and constant improvement of productivity. -
Erp Project ManagerShanghai Yihua Computer Software Consulting Service Center Jun 2003 - Dec 2004◇ Take the responsibility of information system solution, planning, business analysis and requirements integration for sub-modules. ◇ Assemble and coordinate project staff, Manage project budget and resource allocation.
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It EngineerGangao Securities Shanghai Huangpu Road Branch Jun 2001 - Sep 2002◇ Provide daily hardware and software support on more than 500 clients. ◇ Develop backup strategy and disaster recovery plan, perform backup at intervals.
Sam Ma Skills
Sam Ma Education Details
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Electronic Information Engineering
Frequently Asked Questions about Sam Ma
What company does Sam Ma work for?
Sam Ma works for Sf Supply Chain
What is Sam Ma's role at the current company?
Sam Ma's current role is Head of IT Customer Solution at SF Supply Chain.
What is Sam Ma's email address?
Sam Ma's email address is sh****@****ail.com
What schools did Sam Ma attend?
Sam Ma attended Hohai University.
What skills is Sam Ma known for?
Sam Ma has skills like Lean Manufacturing, Databases, Supply Chain, Logistics, Erp, Inventory Management, Supply Chain Management, Continuous Improvement, Operations Management, Process Improvement, Business Process Improvement, Change Management.
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