Sam Ma Email & Phone Number

• Led two implementations of SAP 5.0/6.0 for four departments
• Acted as a bridge between end users and IT to identify system and business process requirements
• Developed technical solutions and best practices to meet end user requirements.
• Tested unit and integration testing for any new system functionality, documented results and worked with technical teams to resolve any issues
• Provided ongoing business and system support for four departments in CRM 7.0 and ECC 6.0 to improve utilization and drive efficiencies
• Gathered requirements for BI financial reports and created them with SQL and the BEX tool

Bloomingdale

• Identified and resolve billing issues with project managers, technical services managers, and service sales reps, which saves the company over $1,000 monthly in errors
• Managed all project-based service billings to over 100 clients which results in monthly billings over $1 million
• Worked closely with technical service managers to create and close contracts, notifications, work orders using SAP to allow engineers to enter their time

Bloomingdale

• Billed nearly 700 confirmations in a week deadline to ensure all orders will be payable to the client
• Delegated over 100 work orders to technical staff on a daily basis which allows technicians to arrive the destined site all around the United States

Chicago

• Administered login names and network folders of school faculty and students
• Provided set-up, installation, and troubleshooting an inventory of computers, printers, projectors, network, peripherals, and programs

Master Of Science (Ms), Information Systems, 3.4/4.0

Bachelor Of Science (B.S.), Information Decision Science, 4.0/5.0

Activities and Societies: Member of Beta Alpha Psi