Sam Macarthur Email & Phone Number

Workflow analysis for several departments and efficiency recommendations. Worked directly with Sales and Marketing department providing sales analysis and support.Food and Beverage department menu cost analysis.Chemical use analysis and vendor management.Housekeeping schedule and productivity analysis including introduction of data tracking and new annual cleaning schedule.Inventory support and analysis for Food and Beverage, Housekeeping, and Maintenance departments. New applicant review and interviews of candidates for hire. Emergency planning support. Assist residents with requests, reply to comments and questions.Sales and Marketing department process flow analysis. Analytical review and support for property inventory and sales process. Coordinates vendors and project supervision for association owned properties. Assists residents with requests by being liaison between departments. Property inspections of association owned and resident owned properties for sale to ensure premium condition and coordinates any necessary repairs to the properties. Maintains communication with association owned property tenants and coordinates any property requests to appropriate departments to fulfill. Tracks community leases and helps complete lease renewals.

Relied on to review and edit team schedule for final approval Accountable for forecasting and ordering branch cash supplyHigh dollar transaction approvalsComplex customer service research and requestsAlternate sales person based on staffing demandAdditional responsibilities consistent with day to day branch operations and protecting sensitive informationBuild and grow customer relationships through financial analysis interactionUncovering customer needs and referring them to internal specialists

Source mortgage loans and home equity loans/lines of creditQuarterly responsibility for booking on average 500,000 to 1,000,000 in real estate sales Responsible for account openings and effectively assisting with customer needs Recognizing opportunity for customers to expand their relationship by referring to our partnersEstablish new customers through collaboration with local small businesses and advise customers concerning decisions on their financial futureProvide On-the-Job Training to bank tellers in all aspects of banking requirements and customer assistanceProvide connections with additional resources and specialists to deepen the customers relationshipsAdditional responsibilities consistent with day to day branch operations and protecting sensitive information

Merchant teller for branchOversee and approve high dollar transactions by and for tellersAuthorized to maintain and service teller cash dispenser (TCD)Developed a more efficient system for maintaining safety deposit box contractsAssisted customers with daily transactionsHeld accountable for maintaining accurate cash boxResponsible for qualifying referrals for sales opportunities