Vendor liaison for the HSBC Group to the provider of 3rd party ideation digital solution. Rolling out the digital ideation solution to entities with HSBC Group.Gathering, investigating and implementing large and small scale improvements obtained through crowd-sourcing of employees. Creation and maintenance of the HSBC Group ideation platforms. Ensuring that the process by which colleagues can identify, suggest and track improvements is as smooth as possible. Governance and structure oversight of the project and programs for improvements included within.

Gathering, investigating and implementing large and small scale improvements obtained through crowd-sourcing of employees. Creation and maintenance of the HSBC UK ideation platform. Ensuring that the process by which colleagues can identify, suggest and track improvements is as smooth as possible. Governance and structure oversight of the project and programs for improvements included within.

As a Digital Analyst, I identify and act upon opportunities for improvement or optimisation in HSBC's digital proposition, including the public website, colleague intranet, mobile applications and internal systems. This role allows me to be at the forefront of evolving technology in a multinational company.

I was responsible for conceiving and implementing initiatives working with the internal community of colleagues, and the wider community during events, with the aim of reducing colleague attrition and increasing colleague engagement. To this end I was responsible for dynamic communications including management of an intranet covering several contact centres.

I was responsible for promoting and utilising HSBC's global network to assist internationally mobile customers in opening accounts in their destination countries.