I have 10+ years of progressive experience in various roles in small, medium and large project .I am Technical Support Specialist / Business System Analyst / Project Manager with expert skills in problem resolution, buisness requiremnts , use cases ,research, planning, monitoring, reporting, resource management , technical support L2-3 , quality control , production support , risk management and consistently delivering technology integration projects on time and on budget, I have a strong background leading virtual teams with a track record of high client satisfaction. I offer proven success identifying and resolving project constraints, resulting in 100% on-time and on-budget delivery meeting SLA.𝗦𝘂𝗺𝗺𝗮𝗿𝘆 𝗼𝗳 𝗺𝘆 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:✔️ Supported and Managed all aspects of (Large and medium) projects and program engagement from planning, stakeholder relationships, communications, resources, budget, change management, risks and issues.✔️ Supported and Managed the entire software development lifecycle of18+ products in 5 years.✔️ Mentored 25+ team members and guided them towards consistent, logical coding and product design.✔️ Introduced and drove adoption of 25+ agile tools and practices that helped the team work more effectively, efficiently, and with greater quality.✔️ Monitored roadmap priorities and worked with delivery teams to ensure development work is prioritized; provided directions and distribution of tasks that improved the efficiency by 99%✔️Prepare the budget for individual projects with specific costing methodology which best fits for the project✔️Prepare technical reports on crystal reporting / Power BI / SQLs. 𝗦𝘂𝗺𝗺𝗮𝗿𝘆 𝗼𝗳 𝗺𝘆 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝘃𝗮𝗿𝗶𝗼𝘂𝘀 𝘁𝗼𝗼𝗹𝘀 𝗮𝗻𝗱 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀:✔️ 𝗠𝗦 𝗢𝗳𝗳𝗶𝗰𝗲 𝗦𝘂𝗶𝘁𝗲: Project, Visio, PowerPoint, Excel, Word✔️ 𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀/𝗗𝗮𝘁𝗮𝗯𝗮𝘀𝗲: Java , .Net and SQL Server✔️ 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: MS Project & Jira and Confluence ✔️ 𝗠𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝗶𝗲𝘀: Scrum, Agile and Waterfall✔️ 𝗕𝗔 𝗧𝗼𝗼𝗹𝘀 𝗮𝗻𝗱 𝗧𝗲𝗰𝗵𝗻𝗶𝗾𝘂𝗲𝘀: Requirements elicitation, use cases, user stories, data modelling ✔️ 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲: Tablue & Power Bi ✔️ 𝗥𝗣𝗔 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: UIpath and Automation Anywhere✔️ 𝗖𝗹𝗼𝘂𝗱 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀: MS Azure and AWS