Technical Manager
CurrentWorking reference documentsWorking report.docxhttps://1drv.ms/w/s!AqfJYqfarJul0zd0kEaIubwoEsa8?e=Dlz3NbServer migration project.docxhttps://1drv.ms/w/s!AqfJYqfarJul0zufPhSABMjGSRxg?e=2y3VKxPS : The link to the above documents is created with OneDrive. I can also send it to you by another method.● (7x24) Handled critical issues and implemented backup plans to resolve problems.● (7x24) Addressed VIP client complaints and special requirements to ensure the provision of the best service.● Managed and led the IT team, including recruitment, training, and effectively managing my supervisor.● Established SOPs and KPIs to ensure the quality of service provided by the support team.● Recruited young talent and provided training to maintain service quality and optimize team resources. - (e.g. Already have 300+ documents )● Managed and maintained the company's network, servers, hardware, and operating systems. - (e.g. domain, web server, backup storage)● Setup and managed network equipment, including routers, switches, firewalls, and wireless devices.● Monitored the system and scheduled maintenance and updates.● Managed and oversaw network and intranet system projects, and developed new services with vendors. - (e.g. Setup a new server rack, established a new website help service)● Maintained excellent communication with the boss, team, other departments, and vendors.
