Sam Mak
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Sam Mak Email & Phone Number

Technical Manager at Desen Network Technology Company Limited
Location: Hong Kong SAR, Hong Kong, Hong Kong 4 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Desen Network Technology Company Limited
Role
Technical Manager
Location
Hong Kong SAR, Hong Kong, Hong Kong

Who is Sam Mak? Overview

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Quick answer

Sam Mak is listed as Technical Manager at Desen Network Technology Company Limited, based in Hong Kong SAR, Hong Kong, Hong Kong. AeroLeads shows a matched LinkedIn profile for Sam Mak.

Sam Mak previously worked as Data Centre-Operation Manager at Simcentric Solutions Limited and Team Leader at Simcentric Solutions Limited. Sam Mak studied at Hkcwc Fung Yiu King Mem Sec Sch.

Profile bio

About Sam Mak

Dear Sir or Madam,I am writing to express my interest in your position. I have abundant experience in managing, implementing, and maintaining IT-related work. I believe my technical skills and leadership abilities make me the best fit for this role.Throughout my career, I have held various positions, starting from help desk support and progressing to Team Leader, and ultimately, Technical Manager. In my current role, I am responsible for recruiting, training, and managing my team. I have successfully established standard operating procedures (SOPs) and key performance indicators (KPIs) based on business requirements and the actual situation. Additionally, I have developed comprehensive training documents for new colleagues, ensuring effective onboarding and knowledge transfer. My primary focus has always been on optimizing resource allocation to establish efficient teams and deliver exceptional service.In addition to team management, I have also managed and maintained my company's network, servers, hardware, and operating systems. My daily work involves checking server hardware status and monitoring exception logs for hardware or system issues. If any issues arise, I communicate with vendors to find solutions and provide improvement suggestions.Excellent communication skills are my greatest strength. I have a proven ability to maintain positive relationships with bosses, teams, other departments, vendors, and VIP clients. I understand that the key to effective communication is empathy, putting myself in others' shoes and addressing their needs. This approach fosters the best communication outcomes.Thank you for considering my application. I have attached my resume for your review, and I hope to have the opportunity to interview for further discussion.Sincerely,Sam MakWorking reference documentsWorking report.docxhttps://1drv.ms/w/s!AqfJYqfarJul0zd0kEaIubwoEsa8?e=Dlz3NbServer migration project.docxhttps://1drv.ms/w/s!AqfJYqfarJul0zufPhSABMjGSRxg?e=2y3VKxPS : The link to the above documents is created with OneDrive. I can also send it to you by another method.

Current workplace

Sam Mak's current company

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Desen Network Technology Company Limited
Desen Network Technology Company Limited
Technical Manager
4 roles

Sam Mak work experience

A career timeline built from the work history available for this profile.

Technical Manager

Current
Desen Network Technology Company Limited

Hong Kong

  • Working reference documentsWorking report.docxhttps://1drv.ms/w/s!AqfJYqfarJul0zd0kEaIubwoEsa8?e=Dlz3NbServer migration project.docxhttps://1drv.ms/w/s!AqfJYqfarJul0zufPhSABMjGSRxg?e=2y3VKxPS: The link to the above.
  • (7x24) Handled critical issues and implemented backup plans to resolve problems.
  • (7x24) Addressed VIP client complaints and special requirements to ensure the provision of the best service.
  • Managed and led the IT team, including recruitment, training, and effectively managing my supervisor.
  • Established SOPs and KPIs to ensure the quality of service provided by the support team.
  • Recruited young talent and provided training to maintain service quality and optimize team resources. - (e.g. Already have 300+ documents )
Sep 2019 - Present

Data Centre-Operation Manager

香港特別行政區

  • Prepare and monitor the roster
  • Establish clear guidelines for team members
  • Manage inventory to ensure daily operations
  • Arrange and discuss projects with other departments
  • Train new staff to handle their routine tasks
  • Learn the latest skills for sharing among our team members
Apr 2018 - Jun 2019

Team Leader

香港特別行政區

  • Lead the team in installing all operating systems and troubleshooting technical problems
  • Handle high-value client services and troubleshoot technical problems
  • Mount servers in the rack and perform cable patching
  • Provide on-site support with the Project Manager in other data centers
  • Monitor alerts from the network system
  • Provide special services for high-value clients ( e.g. Installation of VPN / IIS / LAMP / Firewall setup and other )
Aug 2014 - Mar 2018

Helpdesk Support

香港特別行政區

  • Operating system installation:
  • Windows: Windows XP ~ Windows 10 / Windows Server 2003 ~ Windows Server 2019
  • Linux: CentOS / ClouldLinux / Debian / Ubuntu / VMware ESXI / Xenserver / FreeBSD
  • Provide technical support to clients ( e.g. RDP / SSH / Port / Firewall and service pack update )
  • Troubleshoot internet connection issues on client servers (e.g. Packet loss, High latency and Traffic congestion)
  • Maintain and repair rack servers and desktop servers
Apr 2009 - Jul 2014
1 education record

Sam Mak education

  • Hkcwc Fung Yiu King Mem Sec Sch
    Hkcwc Fung Yiu King Mem Sec Sch
FAQ

Frequently asked questions about Sam Mak

Quick answers generated from the profile data available on this page.

What company does Sam Mak work for?

Sam Mak works for Desen Network Technology Company Limited.

What is Sam Mak's role at Desen Network Technology Company Limited?

Sam Mak is listed as Technical Manager at Desen Network Technology Company Limited.

Where is Sam Mak based?

Sam Mak is based in Hong Kong SAR, Hong Kong, Hong Kong while working with Desen Network Technology Company Limited.

What companies has Sam Mak worked for?

Sam Mak has worked for Desen Network Technology Company Limited and Simcentric Solutions Limited.

How can I contact Sam Mak?

You can use AeroLeads to view verified contact signals for Sam Mak at Desen Network Technology Company Limited, including work email, phone, and LinkedIn data when available.

What schools did Sam Mak attend?

Sam Mak studied at Hkcwc Fung Yiu King Mem Sec Sch.

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