Sam Man Email & Phone Number

New York, Us

• Management of Infrastructure, End User and Trade Floor Support across APAC (Hong Kong, Malaysia, Singapore, Taiwan, Australia).• Managing L1-2 Helpdesk Support for APAC staff and VIPs with Agile IT Team.• Maintain and enhance Data Security, Data Centres, BCP and DR Policies and Management.• Upgrades and expansion across Infrastructure including SCCM rollouts, IP Telephony Projects.• Regular update meetings with major stakeholders and management.

• In charge of maintaining and expanding the IT Infrastructure, networks, website of a fast paced Listed Derivatives and Commodities Trading Brokerage Firm.• L1-3 support for end user helpdesk ticketing, trading floor, mid-back office users and Management.• Identify, explore and evaluate new technologies and assess suitability to develop improved IT strategy. Consolidate business requirements and develop IT Framework to enhance business productivity.• Disaster Recovery, Business Continuity Planning, Regulatory and Compliance. • Establish, maintain control and governance for SFC and HKMA by enforcing and fulfilling standard business operational processes and audit requirements. • Managing IT Vendors (BT, IPC, Etrali, PCCW, Wharf T&T, Microware, JOS, 2C) and Financial platforms (Bloomberg, Cscreen, UTS, Thompson Reuters, HKEx, ETNet, TT XTrader, MarkitWire Swapswire).

• Responsible for the Global Infrastructure and Expansion of Financial Investments and Advisory Firm across Asia (Hong Kong, Shanghai, Beijing, Indonesia), USA (New York, San Francisco) and Cayman Islands.• Managing the maintenance, upgrade and security of mission critical servers (Active Directory, Exchange, Windows, Linux, Vmware, Barracuda), network infrastructure, websites, financial information and trading platforms (Bloomberg, Dow Jones, Interactive Brokers, RCG, Aastocks, Saxo, KGI, BOCI, etc).• Disaster Recovery and Business Continuity Planning.• IP Telephony across regions using Cisco and Yeastar communication products.• CAPEX hardware/software procurement and installation with IT teams/vendors and worldwide user support.• Planned, sourced, implemented and configured all networking and hardware for new offices in Jakarta and Shanghai with local vendors.• Website maintenance, SEO and Corporate IT Policy and Guidelines administration.

• Management of servers (AD, Exchange, SQL, Firewall, File, Print) and infrastructure across branch offices in Asia Pacific region (Hong Kong, Singapore, Shanghai, Beijing) for a UK listed company specialising in event technology.• Reporting to Head of IT in UK and General Manager in Shanghai.• Development and upgrade of ERP Project Job Booking system. Supporting over 100 staff across Asia.• Virtualisation, Disaster Recovery implementation & network infrastructure upgrades according to UK CAPEX, vendor liaisons, user training & onsite IT Support during events as required.

• Initially hired as web developer to revamp their old and basic website made in FrontPage - Transformed website to utilise modern CSS, Javascript and ASP with interactive UX experience and Wordpress blogs.• Gradually took on more roles and responsibilities from 3rd party IT Support company until solely responsible for the maintenance/upgrades/expansion of mission critical servers (Files, Exchange, PDC, BDC, Print), networks and security, websites, application development, hardware/software troubleshooting, managing e-marketing campaigns, user training, vendor liaisons, IT procurement.• Virtualised their infrastructure and optimised their legacy applications.• Management of a team of IT staff supporting 200 users globally.

Bachelor Of Technology - Btech, Electrical And Electronics Engineering

Postgraduate Degree, Information Technology