Sam Manson Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Director Client Experience at Opencast Software - a growing organisation of technology specialists that make life better.I am accountable for the client relationship team and the overall experience of all of our clients.I work as part of our Exec team and with my Client Experience team and the wider business to develop existing client and partner relationships to drive the top line growth and overall profitability of the business and have developed our client experience strategy, working with our people and our clients to produce our customer journey map and client personas, which we use to drive continuous improvement of our service offering based on understand client pain points and meeting the needs of our clients. We measure satisfaction of this via a Voice of Customer programme implemented in 2022 tracking NPS and CES. Opencast Software is an independent enterprise technology consultancy, specialising in building and running systems for government, global financial services, health and social care and the renewable energy sector.Founded in 2012 we now employ more than 450 people across the UK. Opencast is headquartered in Newcastle with offices in London, Leeds, Edinburgh and Glasgow.

Newcastle Upon Tyne, United Kingdom

Prudhoe, Northumberland

Two old friends, setting out on one exciting new adventure together. The AlcoBox. A wonderfully quirky Rice Horse Box converted into an even more wonderfully magical travelling bar, plus two rustic pop-up bars for indoor/outdoor use, all stocked with gorgeous gins and tonics, super spirits, world class wines, local beers and lots more – ready to hoof if off to weddings, festivals and fairs, shows and markets and yes, your private parties and corporate events!When we saw that the AlcoBox was up for sale, we simply couldn’t resist taking the reins. We were on track to realising our dream of going into business together – and here we are bringing a brand new mobile bar experience to you. If you’re looking for something different and fun, your best bet is The AlcoBox!

Newcastle Upon Tyne, United Kingdom

Orange Bus solves digital problems for large organisations across all sectors. Our clients take digital seriously; they spot problems early and are serious about improving performance and digital experience. We deliver ground-breaking digital products and services by applying a scientific approach. Our concept strategists, experience designers and technical engineers bring an amazing range of skills, depth of knowledge and experience – all in one place.Orange Bus offers partners a future perspective; our people create strategies, software and experiences.Sam heads up the public services team based at our Newcastle office and is responsible for our public sector engagements. She provides a strategic partnership role, ensuring everything that is produced at Orange Bus is of the utmost quality and ties back to the original business and marketing objectives. She also has a passion for ensuring our projects are delivered with exemplary client service and to GDS quality standards.Sam’s experience and high standards have helped her to deliver consistent results at Orange Bus for clients such as Teachers’ Pensions for the Department for Education, HMRC, Ministry of Justice and NHS Professionals.Her experience has been gathered working in Germany and the UK, where she's worked across a diverse range clients in the travel, retail, financial services, B2B and public sectors including British Airways, RIBA Enterprises, Royal & SunAlliance, Regus and ScS to name but a few.Follow Orange Bus:Twitter @orangebus / @manson_samFacebook Orange BusLinkedIn Orange Bus LtdInstagram @orange_bus

Newcastle Upon Tyne, United Kingdom

Orange Bus is an award winning digital agency, made up of technical engineers, concept strategists and experience designers. We use a scientific approach to create digital experiences that change businesses. We pride ourselves on delivering work which is supported by data, insight and experience and when collaborating with clients, our goal is to overcome their challenges and grow businesses together.Sam heads up the account management team at our Newcastle office and has a passion for ensuring our digital solutions are delivered with exemplary client service and a smile. Sam's experience has been gathered working in Germany and the UK, where she's worked across a diverse range clients in the travel, retail, financial services, B2B and public sectors including British Airways, RIBA Enterprises, Royal & SunAlliance, Regus and ScS to name but a few.

Newcastle Upon Tyne, United Kingdom

Setting strategic direction and overseeing implementation of comms strategies with broad cross section of client, agency and supplier teams for designated key accounts:Arch, the Northumberland Development Company - branding, corporate collateral, website and inward investment campaign materialDraeger, Fire & Rescue - through-the-line new product campaign planning and launchNBS (National Building Specification, commercial division of the Royal Institute of British Architecture) - branding, strategic communications planning, btob on- and offline campaignsConvoy Escort Programme - brandingBusiness & Enterprise Group – corporate branding and communications plus service brand marketing and advertising for Business Link (marketing and events teams), UKTI, Compete North East, Leadership and Management Advisory ServiceEgger - strategic consultancy, product and service campaign launchesCH4 Marine Advisory Service - branding and websiteCounty Durham Community Foundation - branding and corporate collateralService Network - direct btob campaignSouth Tyneside Means Business - branding and fully integrated campaign

Manchester, United Kingdom

ScS UpholsteryCampaign research, planning and execution including TV, radio, press and POS. Client and agency budget forecasts and financial analysis

Manchester, United Kingdom

British AirwaysPlanning and control of £2 million regional budgetStrategic planning, implementation and monitoring of fully integrated advertising and marketing campaigns - radio, press, outdoor, online, DM, promotionsCo-ordination with media agency, online agency, third parties and suppliersExecutive Club tactical points promotion entered for IPA Effectiveness Award as the most successful promotion ever run by British AirwaysRoyal & SunAllianceConducted brand audit, benchmark research and negotiated agency remuneration packageUK commercial and personal insurance campaign to reposition the brand in the eyes of brokersbroadband CONNECTWon pitch for local Government initiative to encourage broadband adoption by business and consumersFull marketing mix from TV and radio to events and online activity

Manchester, United Kingdom

Regus – Global Outsourced OfficesStrategic development, implementation and monitoring of marketing plan resulting in improved client efficiency and substantial profitability improvements for the agencyBudget control, media planning/buying, data acquisition, campaign monitoring and tracking plud briefing creative development of integrated marketing communications including TV, radio, outdoor, regional and business press, recruitment, direct mail, promotions and ambient media‘The Regus Office Putting Championship’ – initiated and executed in conjunction with the Daily Telegraph to develop brand awareness and accentuate affinity between golf and Regus, sponsors of the 01 Ryder Cup‘Regus London Film Festival’ sponsorship activity won the 01 Hollis Sponsorship Awards – Best Arts Category and Best Overall Use of SponsorshipVernonsAcquisition and retention DM programmes for The Pools, Matchball and Lucky Clover brandsCreative re-launch of Lucky Clover, resulting in 30% uplift in acquisition response ratesPlanned and launched series of online tests for micro site, splash pages, banner ads and e-shotsDewhirst Toiletries – Tian Shen BrandDevised launch platform and selling strategy for a new range of skincare products for retailers (Boots & QVC) and consumersDevelopment of packaging, user instructions, PR launch, press campaign, website, POS and retail promotions

Munich Area, Germany

European base for American manufacturer and distributor of Slow Scan CCD Cameras for use in scientific research projects, such as Spectroscopy.Project planning & production of traditional & new media marketing toolsEvent planning of International customer workshops and exhibitionsComposition and distribution of English/German press releases

European Studies, German, Politics, Economics

Activities and Societies: Community outreach - high school teaching

Bachelor Of Arts (B.A.)

Activities and Societies: TEFL